Outreach Specialist

WORK SCHEDULE: This position generally follows a Monday through Friday schedule from 8:00 AM to 5:00 PM. The role also includes two evening shifts per week (until 8:00 PM) and 4 hours of work on Saturdays on a rotating basis. For example an employee may work two weeknights one week and a Saturday shift the following week.While the schedule may vary week to week the total hours will generally not exceed 40 hours per week. Occasional overtime may be required based on program needs.

POSITION SUMMARY: Facilitate benefits outreach enrollment and other related program activities.

REQUIREMENTS:

1. Represent the agency in a professional and competent manner.

2. Advocate for the best interests of the agency and clients we serve.

3. Establish and maintain effective working relationships with the general public co-workers clients supervisors and members of diverse cultural and linguistic backgrounds regardless of race color creed religion gender sexual orientation gender identity or expression national origin age ancestry political affiliation citizenship disability medical conditions marital status amnesty and military or veteran status.

4. Will promote and support a culturally and linguistically diverse workforce and be responsive to the population within our service area.

5. Maintain confidentiality and confidential information in accordance with legal standards and/or agency regulations.

6. Participate in assigned scheduled agency meetings in-service trainings conferences and other trainings as determined by the supervisor. This includes serving as an agency representative at assigned community meetings.

7. Observance of assigned working hours and program appointments by demonstrating promptness and thorough preparation.

8. Performance of assigned duties with a positive attitude and in the spirit of teamwork collaboration and cooperation.

9. Communicate effectively both orally and in writing.

10. Perform job duties in a safe manner to ensure a safe working environment for oneself and others.

11. Participates in and/or supports agency fund development activities and events.

12. Preparation of assigned reports work records statistical data job performance evaluations work plans a timely manner.

QUALIFICATIONS:

1. Minimum of 2 years experience in social services or a related field.
2. Bilingual - English/Spanish required. Ability to speak read and write in Spanish fluently.
3. Experience in community outreach case management or program coordination.
4. Experience and ability to work effectively with a wide variety of organizations and with people of all ages socioeconomic and cultural backgrounds.
5. Experience organizing outreach activities workshops and public events.
6. Knowledge of public health social services nonprofit operations & local resources.
7. Strong verbal and written communication and interpersonal skills
8. Proficiency in office software (Microsoft 365 Excel Word PowerPoint Outlook Teams).
9. Ability to travel for community engagement and events.
10. Pass agency paid criminal justice screening including fingerprints.
11. Pass agency paid TB (Tuberculosis) screening.
12. Pass agency paid health screening and/or drug testing if required.
13. Valid California drivers license and Proof of auto insurance coverage.
14. Pass agency paid MVR clearance with no more than 2 points - if you are under the age of 25 our insurance company will not allow any points.

DUTIES:

1. Acts as a liaison to build relationships with partners local organizations businesses and schools to promote services and assist families.
2. Conducts community outreach through activities such as hosting booths at events distributing flyers door-to-door engagement and giving presentations to community partners.
3. Conducts outreach at community events partner sites or in neighborhoods served by the program.
4. Organizes and facilitates community events including CalFresh enrollment drives food distributions and educational workshops.
5. Provides direct support to individuals by assessing needs offering resource connections and coordinating referrals.
6. Maintains statistical records case files program forms and required reports.
7. Addresses challenges and adjusts strategies as needed.
8. Guides families through Family Resource Center (FRC) programs and Medi-Cal.
9. Provides individual and group activities.
10. Executes assigned initiatives.
11. Participates in required program training and certification as needed.
12. Performs additional tasks as assigned to support teamwork and operational success.