Outreach SME 4

T-Rex is looking for a fully cleared Outreach SME4 to work on a program in the Annapolis Junction Maryland area in support of the Intelligence Community.

Responsibilities:

This Position Is An Onsite Role

Provide direct user support for AEA Tools assisting with account administration and monitoring system and network status. You will interact with users via phone VTC email chat and online platforms such as JIRA Confluence SharePoint and SpySpace to ensure timely accurate support.

Troubleshoot system issues and perform firstlevel corrective maintenance.

Address complex user questions and provide clear guidance.

Support other help desk technicians when advanced assistance is needed.

Deliver concise operational updates to customer teams.

Follow and maintain SOPs and SLAs.

Maintain and update the tickettracking system.

T-Rex Overview

Established in 1999 T-Rex Solutions LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design integrate secure and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services Cyber Security and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service and to do that we need quality individuals. But more than that we at T-Rex are committed to creating a culture that supports the development of every employees personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries performance bonuses training and educational reimbursement Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color sex (including pregnancy and sexual orientation) parental status national origin age disability family medical history or genetic information political affiliation military service or other non-merit based factors.

In compliance with pay transparency guidelines the annual base salary range for this position is $160000 - $200000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position candidates work experience education/training key skills internal peer equity as well as market and business considerations when extending an offer.

T-Rex offers a diverse and collaborative work environment exciting opportunities for professional growth and generous benefits including: PTO available to use immediately upon joining (prorated based on start date) paid parental leave individual and family health vision and dental benefits annual budget for training professional development and tuition reimbursement and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.