Outreach Services Specialist Traveling Library Center 40 Hours
Job Location:
Issaquah, WA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- General Position Summary
Job Number
King County Library System (KCLS) is seeking an approachable and skilled Outreach Services Specialist who has a passion for community outreach and customer service.
About King County Library System (KCLS):About this Opportunity
This position will work for the Mobile Services Department. This full-time Outreach Services Specialist position will focus on serving seniors and adults with disabilities as part of the Traveling Library Center Service and Home Service. As an Outreach Services Specialist you will embody the KCLS mission of inspiring and cultivating an informed and empowered local community.
You will meet patrons where they need you by drivingTraveling Library Centervans delivering library materials and providing readers advisory and ready reference expertise to them directly at designated mobile sites. Through the efforts and expertise of the Mobile Services Outreach Department KCLS is able to ensure that equitable access to library services and materials is extended to thousands of diverse patrons in King County many of whom have limited access to library facilities.
You will select library materials based on requests from patrons and conduct independent research related to the interests and needs of target this role you will provide dynamic recommendations adaptive plans and data tracking and analysis of mobile services offered to the specific population you serve. You will safely push pull and load carts filled with library materials and equipment onto vehicles and drive throughout King County on scheduled routes. You will also effectively troubleshoot minor technical problems offering personable and professional support to colleagues and team members.Thework schedule for this 40hr/wk. position will be as follows:
Monday-Friday 7am-3pm
*All shifts worked at the Service Center in Issaquah WA
KCLS has a vision of a world where knowledge allows diverse communities to prosper and order to support this vision we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons providing an unparalleled collection of library materials resources technology services and programs.
Approximately 1000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach programs and virtual assistance. Our service area includes cities towns tribal lands and unincorporated districts of King County with the exception of the city of Seattle.
From a 2021-2022 comprehensive Diversity Equity and Inclusion (DEI) Assessment Demographics and Language Report of the more than 1.5 million residents who live within the KCLS service area almost half identify as Black Indigenous or People of Color (BIPOC). Moreover roughly one-third of the KCLS community speaks a language other than English as their first language.
The King County Library System values the diverse perspectives lived experiences and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply including BIPOC (Black Indigenous and other people of color) immigrants refugees women LGBTQIA individuals with disabilities veterans etc.
KCLSwelcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire.
Need an accommodation to apply or interview Call or email.
KCLS ensures equal opportunities and consideration for all job applicants without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment including in recruiting hiring promotion termination leave of absence compensation or training.- Examples of Duties
Essential Duties/Major Responsibilities:
Any of the following duties may be performed. These examples are not necessarily performed by all incumbents however and do not include all specific tasks an incumbent may be expected to perform.
- Locate and provide KCLS librarymaterials andprovide readers advisory and ready reference to a patron population that is unable to get to any local branch to utilize services or access material for assigned service population.
- Deliver check-in and check-out the materials at the site either on-line using PCs tablets or remotely and downloading the information after the on-site visit when necessary.
- Drive the vehicles to various locations within the KCLS service area.
- Perform circulation routines such as unpacking shipments checking in materials library holds and other collection circulation/maintenance functions.
- Perform specialized functions such as magazine processing database management filing office materials etc.
- Maintain current knowledge of literature childrens and adult resources as well as early literacy and adult practices depending on assignment.
- Attendsystem-wide Childrens Services or Adult Services meetings when available (business and readers advisory).
- Support coordinators and librarians in the delivery ofhigh qualityprograms and instruction for diverse audiences at designated off-site locations. Partner with other staff to identify opportunities to meetneedsofpopulationoutside of community libraries. Support evaluation efforts and identify opportunities for continuous improvement.
- Research materials available to target patron and engage with potential new service sites.
- Routinelyact as lead library staff person when out on mobile site visits. Act as library liaison with staff and patrons of facilities. Uphold library policies and procedures when offsiteincluding Library Rules of Conduct enforcement.
Secondary Duties:
- Other related duties as assigned.
Core Competencies:
Customer Focus
Primarily focused on customer needs able to deliverhigh quality value addedservices. Constantly strives to find new ways to increase customer satisfaction and understanding foster equitable services and forge meaningful connections.
Valuing Diversity
Manages relationships with all kinds and classes of people inclusively and equitably; respects values and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences.
Ethics Values and Judgment
Exercises best judgment trustworthiness and professional standards of conduct; consistently demonstrates organizational values moral principles and accountability in behavior character and action. Defends intellectual freedom and patron confidentiality.
Professional & Technical Knowledge
Demonstrates proficiency in professional and technical skills/ and or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise in order to foster personal success and connections for others.
Approachability
Listens more than they talk; allows appropriate time for interactions; purposely builds rapport sets positive tone and exhibits confidence by body language and speech. Maintains boundaries.
Dealing with Ambiguity
Can shift gears comfortably; can decide and act without the total picture; can comfortably handle risk and uncertainty does not exhibit excessive need to control or track can let go and move forward in uncertainty.
Teamwork/Collaborating
Works cooperatively and productively with others to achieve goals and deliverables. Is aware of utilizes and celebrate their own and team members strengths and differences.
Compassion
Authentically cares about people with a desire to help them; demonstrates real empathy with and for othersyetmaintains appropriate boundaries.
Composure
Calm and reflective self-possessed even in the face of provocation recognizes and manages stress appropriately even during tough times.
- Desired Minimum Qualification
Education and Experience:
A typical way of obtaining the knowledge ability and skills necessary to fully perform the essential duties of this position isthrough:
- Graduation from a high school or GED equivalent supplemented with an associate degree or equivalent specializing in library science research methods or related field.
- Two to fouryears experiencein library operations and readers advisory services and/ or comparable direct customer service to the general public.
- Or other combination of education experience and training that provides the required knowledge skills and abilities to perform the duties and responsibilities of the classification.
- Fluency in a language other than English desirable.
SPECIAL REQUIREMENTS
Valid Washington driver license including requirements of satisfactory driving record review. Candidates must successfully complete KCLS driver training within the first three months of employment.
- Physical Demands & Work Environment
PHYSICAL DEMANDS
While performing the duties of this job the employee is constantly using hands to grasp objects books and drive. Frequently required to walk and sit. Frequently reach out with hands and arms frequent neck twist for driving and occasionally twisting at back and bending when working with books driving and loading. Frequently using foot controls. The employee will occasionally lift up to 25 pounds for loading or stacking boxes some shifts may lift seldom up to 55 pounds for equipment. Will occasionally push/pull with moderate force for moving loaded carts and occasionally uses hand trucks using light force.
WORK ENVIRONMENT
Work is outside of a normal office environment and involves extensive travel heavy lifting constant standing working near moving mechanical parts loading and unloading heavy carts in parking lots and delivering books and other material through confined hallways and rooms. There may be some exposure to angry or hostile individuals.
Required Experience:
IC
