Outreach Manager

OUTREACH MANAGER

Veterans Inc. is a premier non-profit organization dedicated to ending veteran homelessness and inspiring 100000 veterans and their families across New England to achieve long-term self-sufficiency. As a national leader in veteran services we are currently seeking a dynamic Outreach Manager who will lead our frontline team to identify underserved veteran populations build strategic community partnerships and ensure our nations heroes have immediate access to the resources they deserve.

As the Outreach Manager you will spearhead our community-based initiatives connecting veterans and their families to vital housing healthcare benefits and food security services. You will design data-driven outreach strategies lead a dedicated team of Specialists and manage daily operations for our food pantry and clothing closet.

This individual would be based out of the 69 Grove Street Worcester MA location but will be required to travel throughout New England to promote the agency mission.

WHAT YOULL BE RESPONSIBLE FOR DAY TO DAY:

• Veteran Case Management: Determine VA eligibility assess client needs and connect veterans to critical services like MassHealth housing and employment.
• Community Engagement: Develop referral networks and represent the agency at local events workshops and community-based initiatives.
• Staff Supervision: Manage the daily schedules training and performance of Outreach Specialists interns and volunteers.
• Pantry Oversight: Ensure daily operations of the food pantry and clothing closet comply with internal and external standards safety codes and inventory needs.
• Outreach Logistics: Maintain the organizational outreach calendar and strategically allocate staff to events and initiatives.
• Data & Reporting: Track engagement metrics maintain audit-ready documentation and compile reports for grant and program evaluation.
• Resource Education: Create and distribute informational/marketing materials and provide direct resource navigation to community members.
• Strategic Planning: Identify service gaps in the community and collaborate with leadership to develop outreach strategies for underserved veteran populations.

WHAT YOU MUST HAVE:

• Bachelors degree in Human Services Social Work Public Health or related field required.
• Minimum of three to five years of experience in supervising outreach community engagement case management support or related field required.
• Experience working with veterans or vulnerable populations is strongly preferred.

WHAT WE CAN OFFER YOU:

Comprehensive Benefits Package for FT employees includes:

• BCBS Medical Dental and Vision Insurance
• Employer Paid Short and Long-Term Disability and Life Insurance.
• $2500 Medical Opt-Out program if you have medical coverage through another source.
• Retirement Plan (403B) with a $3000 Match
• Flexible Spending Accounts
• Tuition Reimbursement Program
• Paid Parental Leave

For more information or to apply now; visit our website. Please do not mail email or fax your cover letter/resume as we are limited to only accepting completed applications through our career page. Mailed emailed or faxed cover letter resume and applications will not be reviewed.

Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race color religion sex national origin sexual orientation age marital status disability gender identity or protected Veteran status. If you need assistance completing an application please contact .

We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.

Required Experience:

Manager