Outpatient Registration Supervisor FT Days MHM

At Memorial we are dedicated to improving the health well-being and most of all quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

Supervises daily staff activities for Patient Financial Services personnel and functions.

Responsibilities:

Performs staff responsibilities as needed to meet departmental goals. Leads the handling and resolution of complex issues and role also may assist with oversight of the day to day operations of the Telecommunications coordinates and supervises daily staffing assignments according to the departments needs & volume direction orientation training coaching hiring and mentoring of staff. Performs or assists with performance evaluations and disciplinary quality of services delivered and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies procedures and protocols.

Competencies:

ACCOUNTABILITY CUSTOMER SERVICE EFFECTIVE COMMUNICATION LEADING BY COACHING MANAGING PEOPLE PATIENT AND FAMILY CENTERED CARE RESPONDING TO CHANGE STANDARDS OF BEHAVIOR

Education and Certification Requirements:

High School Diploma or Equivalent (Required)

Additional Job Information:

Complexity of Work: Requires critical thinking skills effective communication skills decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate Work Experience: Two (2) years experience in a healthcare setting with some progressive lead Information: Responsible for taking calls after hours and weekends for any issues that may arise as well as staff call outs.

Working Conditions and Physical Requirements:

• Bending and Stooping 0%
• Climbing 0%
• Keyboard Entry 80%
• Kneeling 0%
• Lifting/Carrying Patients 35 Pounds or Greater 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient 60%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient 0%
• Lifting or Carrying > 75 lbs Non-Patient 0%
• Pushing or Pulling 0 - 25 lbs Non-Patient 60%
• Pushing or Pulling 26 - 75 lbs Non-Patient 0%
• Pushing or Pulling > 75 lbs Non-Patient 0%
• Reaching 80%
• Repetitive Movement Foot/Leg 0%
• Repetitive Movement Hand/Arm 80%
• Running 0%
• Sitting 80%
• Squatting 0%
• Standing 80%
• Walking 80%
• Audible Speech 80%
• Hearing Acuity 80%
• Smelling Acuity 0%
• Taste Discrimination 0%
• Depth Perception 80%
• Distinguish Color 0%
• Seeing - Far 80%
• Seeing - Near 80%
• Bio hazardous Waste 0%
• Biological Hazards - Respiratory 0%
• Biological Hazards - Skin or Ingestion 0%
• Blood and/or Bodily Fluids 0%
• Communicable Diseases and/or Pathogens 0%
• Asbestos 0%
• Cytotoxic Chemicals 0%
• Dust 0%
• Gas/Vapors/Fumes 0%
• Hazardous Chemicals 0%
• Hazardous Medication 0%
• Latex 0%
• Computer Monitor 80%
• Domestic Animals 0%
• Extreme Heat/Cold 0%
• Fire Risk 0%
• Hazardous Noise 0%
• Heating Devices 0%
• Hypoxia 0%
• Laser/High Intensity Lights 0%
• Magnetic Fields 0%
• Moving Mechanical Parts 0%
• Needles/Sharp Objects 0%
• Potential Electric Shock 0%
• Potential for Physical Assault 0%
• Radiation 0%
• Sudden Decompression During Flights 0%
• Unprotected Heights 0%
• Wet or Slippery Surfaces 0%

Shift:

Primarily for office workers - not eligible for shift differential

Disclaimer: This job description is not intended nor should it be construed to be an exhaustive list of all responsibilities skills efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits hires and promotes qualified candidates for employment opportunities without regard to race color age religion gender sexual orientation national origin veteran status disability genetic information or any factor prohibited by law.

We are proud to offer Veterans Preference to former military reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer pre-placement assessment including drug testing.

If you need reasonable accommodation during the application process please call (M-F 8am-5pm) or email