Outbound Team Lead US
Job Location:
Columbus, OH - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Outbound Call Center Team Lead Digital Health Onboarding (Fully Remote)
Job Overview
We are seeking a high-performing tech-savvy Outbound Call Center Team Lead to oversee a remote team of outreach this role you will drive performance for a healthcare campaign focused on digital health rewards and mobile app adoption. You will monitor live queues coach agents on script compliance track campaign KPIs and ensure strict adherence to healthcare privacy regulations.
Key Responsibilities
Performance & Coaching: Monitor agent call metrics provide real-time coaching and run calibration sessions to maximize call volume and app registration conversion rates.
Script & Process Compliance: Ensure agents precisely follow the structured phone scriptincluding upfront identity verification the HIPAA privacy disclaimer and step-by-step app installation coaching.
Escalation Support: Step in to assist agents with complex member inquiries high-level technical app troubleshooting or sensitive patient escalations.
Data & Analytics: Track and analyze daily team statistics (dials talk time and demo task conversion rates) and provide actionable performance reports to operations management.
Operational Readiness: Ensure remote agents maintain technical uptime stable home network connections and smooth CRM navigation across their daily shifts.
Requirements & Qualifications
Experience: Minimum 3 years of call center experience including at least 1 year of leadership/supervisory experience in an outbound sales telemarketing or outreach environment.
Healthcare & Tech Literacy: Prior experience working in a HIPAA-regulated environment is highly preferred. Must be deeply comfortable troubleshooting mobile apps (iOS/Android) and navigating healthcare CRM systems.
Leadership Skills: Proven track record of motivating remote teams managing performance metrics and delivering constructive feedback.
Home Office: Private quiet workspace with a highly stable internet connection and reliable power supply.
Schedule & Shift Information
Our campaign operates between 8:00 AM and 8:00 PM EST 6 Days a week. Candidates must be flexible to work any of our primary shifts including Saturdays:
Early Shift: 8:00 AM 4:30 PM EST
Mid Shift: 10:00 AM - 7:00 PM EST
Late Shift: 11:00 AM 8:00 PM EST
Compensation & Benefits
Base Pay: $18.00 / hour
Perks: All computer equipment provided medical/vision/dental benefits PTO
Required Experience:
Manager
About Company
Boost customer satisfaction with outsourcing customer service and support. Improve customer retention outsourcing with expert teams and AI-driven solutions.
