Outbound Marketing Specialist

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement diversity and entertainment Are you enthusiastic about being a team player in one of the most fascinating industries in the world At MGM Resorts we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an Outbound Marketing Specialist you will build relationships with guests through outbound phone calls and personalized email outreach helping them plan memorable MGM Resorts experiences. Each day you will review their guest portfolio identify sales opportunities book hotel reservations maximize available offers and recommend dining entertainment and special events. You will collaborate with property teams and business partners to deliver exceptional guest service while achieving individual and team sales goals. This fast-paced role is ideal for someone who enjoys connecting with people providing personalized service and driving results through relationship-building and sales. (KPIs benchmarks are required every month)

THE STARTING RATE:

• $23.41 per hour commission eligible

THE DAY-TO-DAY:

• Plan develop and implement comprehensive outbound marketing messages and offers across multiplechannels including email and phone to drive customer trips

• Coordinate and develop engaging marketing messages and content that resonate with targetaudiences

• Utilize and provide outreach based on database insights from our customer relationship management(CRM) system

• Conduct high-volume outbound calls to prospective customers to market/sell our products/services andgenerate interest

• Develop customer relationships to personalize their experience

• Develop strong customer relationships to personalize their experience and provide exceptional guestservice ensuring satisfaction and loyalty

• Proactively reach out to and qualify new leads to drive repeat bookings

• Stay informed about the latest trends and tools in outbound marketing to continuously improve marketingand outbound sales performance

• Proactively ensure the cost-effective use of promotions and strategic customer reinvestment

THE IDEAL CANDIDATE:

• Must be at least 21 years of age

• Must have a high school diploma or GED

• Prior relevant experience in telemarketing sales or a related customer service role.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel food and beverage retail and entertainment discounts as well as discounts with company partners on things like travel electronics online shopping and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

you ready to JOIN THE SHOW Apply today!