OT Support Engineer
Job Location:
El Paso, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
As an OT Support Engineer you provide technical support to end users across software hardware and systems managed by the IT department including networking and communications platforms. You are responsible for performing periodic preventive and corrective maintenance to ensure the reliability security and proper operation of IT equipment and services. The role also involves participating in system-related projects and supporting continuous improvement initiatives.
In addition the OT Support Engineer performs basic programming and scripting tasks to support automation system integration reporting dashboards and troubleshooting efforts. This includes modifying existing scripts developing simple utilities and assisting with data extraction or configuration tasks as required by business and operational needs.
Key Responsibilities
Install configure and maintain computer hardware printers and related peripheral equipment.
Provide technical support to end users for software hardware and system-related issues.
Perform and manage preventive and corrective maintenance for computer equipment printers and servers to ensure reliable operation.
Identify recommend and implement IT solutions in collaboration with business departments to support company objectives.
Develop and implement software and hardware initiatives to improve operational efficiency.
Manage and support IT-approved computer equipment and networks in accordance with department standards.
Administer user accounts access rights and permissions across multiple information systems. including Active Directory.
Maintain accurate inventory records for IT-approved hardware and equipment.
Ensure compliance with established IT policies procedures and security standards.
Understand follow and support quality system procedures.
Manage vendor relationships.
Support operational technology (OT) devices and systems including handheld scanners industrial printers machine interfaces warehouse technology and related equipment
Required Education Experience & Skills
Three years of experience in a similar position.
Proficiency in computer applications
Windows operating systems
Knowledge and mastery of computer hardware and software
Fluency in spoken and written English (70%)
Knowledge of LAN/WAN networks
Preferred Qualifications
CCTV systems
Tress system
Axtrax physical access control system
Programming languages C# .net JavaScript PHP.
Knowledge of SQL Database
Advanced certifications such as ITIL MCSA CCNA Azure Administratoror PMP.
Experience with IT service management platform ServiceNow.
Experience in task automation for systems administration.
Bilingual English/Spanish communication skills are considered an asset.
Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans dental and vision coverage 401(k) and more. We provide employees with flexible time off plans including paid parental leave vacation and holiday leave.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 with OPT or CPT H-1 H-2 L-1 B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position please contact:
Required Experience:
IC
About Company
White-Rodgers is a leading manufacturer of thermostats, valves, controls and system protectors for the heating, air conditioning, and refrigeration industry.
