ORS Senior Agent

ORS Senior Agent

FT / PT Status Full Time
Salary $25.22 - $37.86
Remote Work / In-Office Hybrid

Recruiter Josh Stover 801.538.4251
Application Deadline 8/10/2026

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Are you a current Office of Recovery Services employeelooking to take the next step in your career The Provo ORS team is looking fora dedicated professional to join us as aCompliance Agent III.

If you are ready for a leadership track and want to make abigger impact within our agency we want to hear from you!

Key Responsibilities
As a Senior ORS Agent (Compliance Agent III) you will playa critical role in our offices success by managing complex casework andguiding team operations. Your daily responsibilities will include:

• Financial Accuracy:Determining correct debt balances and executing precise accounting adjustments.
• Regulatory Oversight:Ensuring strict compliance with federal and state laws regulations and internal agency guidelines.
• IssueResolution: Researchingand responding to complex inquiries or complaints explaining policies clearlyand facilitating fair resolutions.
• Information Gathering:Conducting targeted interviews to gather or clarify critical case information.
• AssetLocation: Investigatingpublic and private records to locate assets income and employment sources.
• OrderManagement: Reviewingverifying and officially loading administrative and judicial orders into thesystem

Qualifications

We are looking for an experienced peer who is ready to stepup and help anchor our Provo team. The ideal candidate brings:

• Communication Skills:The ability to convey complex policy and financial data clearly accurately and confidently.
• Sharp Attention to Detail:A meticulous approach to tracking financial balances and legal compliance.
• Problem-SolvingDrive: Realmotivation to dive into challenging cases and find solutions.
• Leadership Mindset:A strong desire to mentor others share knowledge and help your teammates succeed.
• Professionalism& Tact: Exceptionalinterpersonal skills with the ability to handle sensitive situations withempathy and diplomacy.

About the Role

Location 150 East Center Street Suite 2100 Provo UT 84606
Background Check Required Yes
Drug Test Required No
Schedule Code B - Competitive Career Service

Why You Should Join Our Team
In Utah we believe hard work is important but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation strong work ethics and mutual support.

The Agency
TheOffice of Recovery Services is a division within the Department of Health andHuman Services. For more information on the Office of Recovery Services pleaseclick here for more informationclick here!

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. For accommodations please contact .

The applicant chosen to fill this position may have accessand exposure to Federal Tax Information (FTI) Health Insurance Portability andAccountability Act (HIPAA) information Criminal Justice Information (CJI) andother confidential information as defined by 45 CFR 303.21(a). Unauthorizedaccess use or disclosure is subject to federal and state penalties fines anddisciplinary actions.

Required Experience:

Senior IC