Order Support Specialist

About ScientiaVascular:

Our mission is to save lives. Scientia Vascular is aleading innovator and manufacturer of endovascular medical devices. We usemicromachining and microfabrication processes to manufacture products thatprovide physicians with enhanced performance for optimal outcomes for theirpatients.

Position Summary:

Primarily responsible for accurately processing and documenting all customer disposable orders and product complaints. The ideal candidate will have excellent attention to detail and written and oral communication skills.

Responsibilities:

• Receive and make inbound/outbound calls from customers and sales representatives regarding inquiries order status application of products and pricing
• Maintains a reciprocal support relationship with the sales organization
• Responsible for order management which can include: sales order processing validation and completion of necessary paperwork to issue Return Good Authorizations (RGA) verifying pricing and verifying inventory levels
• Responsible for maintaining accurate customer billing shipping and pricing records
• Interfaces with key departments in support of order management processes
• Maintains service excellence by adhering to the Quality Assurance program guidelines
• Provides feedback regarding potential process improvement ideas
• Other responsibilities as needed and assigned
  

Requirements:

• Minimum of 3 years of related hands-on experience
• At least 3 years of customer service experience in a healthcare related field
• Previous experience with Salesforce or similar CRM is preferred
• Previous experience supporting sales service and customer operations is highly desired
• High ability to prioritize engage with take direction from and balance multiple functions and stakeholders is essential
• Strong organizational analytical and problem-solving skills required
• The ability to accurately handle complex processes and multi-task in a fast-paced environment

Key benefits weprovide:

• Medical Dental Vision insurance
• Generous Paid Time Off (PTO)
• Paid Parental Leave
• PaidHolidays
• 401k Plan(with a generous employer match)
• Life Insurance (company paid)
• Short-Term & Long-Term Disability Insurance (company paid)
• Subscription to
• Employee Assistance Program
• An environment of belonging where everyone can thrive

Commitment toEqual Opportunity:

The Scientia Vascular culture iscentered on the principals of equal opportunity for all employees. Consistentwith our culture all qualified applicants will receive consideration foremployment without regard to race color religion gender gender identity orexpression family status marital status sexual orientation national origingenetics disability age or veteran status or any other non-merit based orlegally protected grounds.

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