Order Processing & Fulfillment Technician 503B (1st shift)

Empower Pharmacy is a visionary healthcare company dedicated to making quality affordable medication accessible to millions of patients nationwide. As the nations most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility were redefining whats possible in personalized medicine and pharmaceutical manufacturing. Were proud to be recognized as one of Houstons fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.

Our strength is built on four core values: People Quality Service and Innovation. Guided by these principles weve created a uniquely integrated healthcare platform powered by advanced technology operational excellence and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience our teams work together to raise industry standards expand access to critical medications and improve outcomes for patients and providers across the country.

At Empower joining our team means more than starting a new role. It means becoming part of a mission-driven organization thats transforming healthcare at scale. We invest deeply in our people encourage bold thinking and create opportunities for growth leadership and innovation at every level. Your ideas matter here your development is supported and the work you do has a direct impact on the lives of millions.

If you thrive in a fast-moving purpose-driven environment where innovation collaboration and ambition come together Empower Pharmacy is the place for you. Lets transform healthcare together.

POSITION SUMMARY

In this critical role within Empowers hyper-growth highly regulated 503A/503B environment the Order Processing & Fulfillment Technician leverages AI to enhance speed scale quality and decision-making in pharmaceutical operations. By ensuring precision in order fulfillment and compliance with cGMP this role directly impacts business success and patient outcomes. Ownership encompasses executing strategic workflows aligning with Empowers mission to expand affordable healthcare access. The position demands talent exemplifying strategic thinking execution rigor and learning agility to thrive and lead in innovative quality-driven operations.

RESPONSIBILITIES

Order Fulfillment

• Accurate Order Entry: Accurately enter review and process customer orders in applicable systems ensuring all required order details are complete accurate and compliant with company procedures and regulatory expectations.
• Product Dispensing and Filling: Accurately pick dispense and fill pharmaceutical products according to approved procedures order requirements product specifications and applicable regulatory standards.
• Verification Activities: Perform required verification steps to confirm the correct product quantity strength batch or lot number expiration date labeling and order information prior to release for fulfillment.
• Packing and Shipping Accuracy: Properly pack completed orders according to product requirements shipping method temperature controls handling instructions and company procedures to protect product quality and integrity during transit.
• Inventory Management: Monitor inventory levels using AI tools to predict needs and prevent shortages. Collaborate with supply chain teams to ensure seamless operations reduce waste and maintain uninterrupted fulfillment processes while applying strategic decision-making to align resources with demand.
• Quality Collaboration: Work closely with quality assurance and production teams to resolve discrepancies and ensure products meet established specifications. Employ AI analytics to enhance quality control measures ensuring products align with Empowers standards of excellence and safety.

Regulatory Compliance

• Documentation: Maintain comprehensive records of order components including batch/lot numbers expiration dates and quantities to ensure full traceability and compliance with regulatory requirements. Utilize AI-driven documentation systems to enhance data precision and regulatory adherence.
• Hygiene Protocols: Adhere to strict hygiene protocols maintaining cleanliness and organization in the fulfillment area. Implement AI monitoring systems to uphold safety standards preventing contamination and ensuring a safe compliant working environment.
• Compliance Adherence: Stay updated with cGMP GDP and FDA regulations applying AI-enhanced learning tools to continually advance compliance knowledge. Ensure all processes and operations align with industry standards enhancing Empowers reputation for excellence.

Continuous Improvement

• Process Optimization: Utilize AI to identify opportunities for operational enhancements driving continuous improvement in fulfillment processes. Lead initiatives that streamline workflows reduce errors and elevate operational performance in alignment with Empowers strategic goals.
• Cross-Functional Collaboration: Engage with cross-functional teams to implement AI-driven solutions that foster innovation and efficiency. Facilitate knowledge sharing and collaborative problem-solving to enhance organizational capabilities and service delivery.
• Agility in Execution: Demonstrate flexibility and agility in adapting to changing priorities and demands. Employ AI insights to make informed decisions quickly ensuring high-quality execution and maintaining Empowers competitive edge in the market.

KNOWLEDGE AND SKILLS

• Proficiency in ERP software with AI integration capabilities.
• Strong organizational and communication skills with the ability to adapt to dynamic environments.
• Understanding of cGMP GDP FDA regulations and AI-driven compliance tools.
• Capability to leverage AI for inventory management and process optimization.

EXPERIENCE AND QUALIFICATIONS

• Minimum of 1 year experience in pharmacy operations order fulfillment or inventory management.
• High school diploma required; Associates degree or relevant certification preferred.
• Experience in a regulated manufacturing environment is beneficial.
• Certified Pharmacy Technician (CPhT) certification is strongly preferred.

Key Competencies:

• Customer Focus: Builds trust through customer-centric solutions.
• Strategic AI: Guides responsible AI adoption and adaptation.
• Optimizes Work Processes: Drives efficiency with continuous improvement.
• Collaborates: Partners effectively to achieve shared goals.
• Resourcefulness: Secures and deploys resources efficiently.
• Manages Complexity: Simplifies and solves complex challenges.
• Ensures Accountability: Delivers on commitments with integrity.
• Situational Adaptability: Adjusts approach to shifting conditions.
• Communicates Effectively: Tailors messages to diverse audiences.

Values:

• People: Empowering people defines who we are.
• Quality: Excellence in every product every time.
• Service: Serving others is our highest purpose.
• Innovation: Advancing care through technology and discovery.

Employee Benefits Health and Wellness:

We offer comprehensive benefits to support your health well-being and future including medical dental and vision coverage paid time off 401(k) matching wellness perks IV therapy and compounded medications. Learn more: Requirements:

While performing the responsibilities of the job the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access input and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand walk reach with arms and hands climb or balance and to stoop kneel crouch or crawl.