Order Management Specialist Chicago, IL

Work Location: Chicago
Due to the highly interactive and team-based nature of this role in-person attendance for most of the workweek (i.e. 3 days or more) is essential for: effective communication including during in-person meetings strong supervision real-time problem-solving and participation in cross-functional initiatives.

Want to make an impact
At Ferrara delivering the right product to the right customer at the right time is critical to our successand the Order Management Specialist plays a central role in making that happen. This position sits at the intersection of supply chain customer operations and sales ensuring that customer orders are executed with precision speed and a high level of service.



In this role you will take ownership of the order lifecycle managing customer orders against key service metrics such as case fill and on-time delivery. Youll analyze inventory positions anticipate production timing and make informed decisions that balance service excellence with operational realities. Your ability to think ahead and prioritize effectively will directly impact customer satisfaction and Ferraras ability to deliver on its commitments.



Beyond execution this role requires strong analytical thinking and problem-solving. Youll handle non-routine situations that require judgment beyond standard processesinvestigating order discrepancies resolving service issues and partnering cross-functionally with supply chain transportation and sales teams to find solutions. You will serve as a trusted point of contact ensuring that customer needs are met while maintaining operational discipline.



This is an excellent opportunity for someone who enjoys working in a fast-paced detail-oriented environment where no two days are the sameand where your ability to solve problems and drive outcomes has a direct visible impact on the business.

Ways you will make a difference
Analyze incoming orders and investigate and resolve customer issues.
Formulate optimal cost-efficient case-fill and delivery options to meet customers requirements.
Advise Sales and Brokers of options to maximize service levels with order updates relative to inventory levels.
Work independently to resolve transportation and distribution issues.
Represent Supply Chain in customer collaboration meetings
Ensures adherence to all company policies and procedures.
Understands and demonstrates the Companys core values.
Performs other duties as assigned.