Order Management Representative

• Deliver excellent Order Management based on achieving targets on KPIs for order entry order confirmation backlog transaction turnaround time output quality etc.
• Provide customer support of the complete order process in SAP following order entry until invoicing to confirm product numbers and delivery methods are all properly applied
• Provide support to customers including answering common inquiries regarding order status freight charges tracking document requests product pricing and availability
• Operate the shared email inbox(es) to assure organization delegation and timely responses
• Execute date changes on customer sales orders resulting from sales allocations and purchasing/planning including system updates and customer notifications
• Utilization of customer portals as necessary for receiving orders submitting ASNs invoices and various customer requirements
• Work closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveries
• Proactively engage and support company initiatives designed to promote a culture of safe working environmental protection and continual improvement

Qualifications :

• Work experience in Customer Service and Order Management within an office based environment
• Knowledge in the usage of MS Office (Word Excel PowerPoint Outlook)
• SAP knowledge preferred
• Very good English skills (spoken and written) and strong communication skills
• Ability to organize self well and manage time effectively within a fast paced detail orientated and interruption-prone environment

Additional Information :

The salary range for this role lays between 58.000 - 60.000 USD annually for a full time position

Benefits we offer:

• A vibrant fastmoving culture where new ideas are encouraged and celebrated
• Real growth opportunities within a globally successful business thats scaling rapidly
• Up to three weeks of PTO in your first year plus 12 paid company holidays
• A comprehensive benefits package including medical dental vision Life/AD&D Short and LongTerm Disability and optional Identity Theft and Legal Protection
• medmix Employee Savings Plan / 401(k) with a 100% employer match up to 6% of your base salary
• Additional nonelective 401(k) contributions paid quarterly
• Health Savings Account with dollarfordollar company matching based on coverage level
• Flexible Spending Account (FSA) options
• Employee Assistance Health & Wellness Programs to support your wellbeing
• Flexible working hours and a hybrid onsite/homeoffice model
• Access to exclusive discounts on shopping entertainment and lifestyle perks
• A workplace committed to diversity inclusion and equal opportunity

medmix is an equal opportunity employer committed to the strength of a diverse workforce.

93% of our employees would go above and beyond to deliver results do you have the drive to succeed Join us and boost your career starting today!

All information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time