Order Management & Customer Success Coordinator
Job Location:
Shreveport, LA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Competitive salary
- Opportunity for advancement
- Training & development
- Serve as the primary point of contact for customer inquiries via phone email and portals
- Build strong customer relationships through proactive communication and follow-up
- Process customer orders accurately reviewing pricing inventory shipping and payment status
- Coordinate with warehouse and shipping teams to ensure timely delivery
- Monitor open orders and communicate updates; process returns credits and replacements
- Contact customers regarding outstanding invoices and past-due balances
- Process ACH credit card wire and check payments
- Follow up on unpaid invoices and coordinate approved payment arrangements
- Assist Accounting with reducing aging receivables and improving cash flow
- Assist with credit applications verify trade references and monitor credit limits
- Recommend credit holds per company policy; work closely with the Controller on collections
- Support the Controller with collections account reviews payment tracking and audit documentation
- Coordinate with the Warehouse Manager on priority shipments shipping discrepancies and fulfillment timelines
- Assist the VP of Sales with customer follow-up account records and sales team administrative needs
- Assist with planning and execution of industry trade shows and conferences
- Coordinate booth materials marketing collateral giveaways and product samples
- Track deadlines and logistics; support travel shipping and post-show lead follow-up
- Maintain accurate records in HubSpot ERP and customer databases
- Generate reports and provide administrative support to leadership
- Assist with process improvements and workflow documentation
- 5 years in Customer Service Order Processing Accounts Receivable Collections or Administrative Coordination
- Strong communication organizational and multitasking skills
- Proficiency in Microsoft Office; experience with CRM and ERP systems
- Experience with HubSpot NetSuite Odoo or QuickBooks
- Background in healthcare medical devices fulfillment or distribution
- Trade show coordination and credit/collections knowledge
- $35000$45000 based on experience
- Performance bonuses PTO paid holidays and professional development opportunities
- Full-time onsite position
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
The National Drug & Alcohol Screening Association (NDASA) is a member-owned member-driven member-operated organization whose mission is to advocate for safe and drug-free workplaces and communities through legislative advocacy education training and excellence in drug and alcohol screening services. We offer a multitude of member benefits and discounts keeping our members informed with weekly communications a quarterly newsletter a weekly podcast and Town Hall Meeting monthly educational webinars and an annual conference. Our training certification and accreditation programs are second to none. Member participation opportunities include committees State Affiliates program course re-seller training promotions & sponsorships and regional training events.
Required Experience:
IC
About Company
American Screening Corp is a trusted manufacturer and supplier of high-quality rapid on-site drug test kits and alcohol screening supplies.
