Order Management & Billing Lead — Cloud Marketplaces & Partnerships

About the Team

OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission.

The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing collections and cash application ensuring accuracy compliance and operational excellence in support of OpenAIs mission to ensure artificial general intelligence benefits all of humanity.

About the Role

We are looking for a senior hands-on operator to own Order Management and Billing execution across OpenAIs cloud marketplace and partner ecosystem including platforms such as AWS GCP Oracle Cloud GovCloud and future channels. This senior individual contributor role will translate partner requirements into scalable workflows and ensure launch readiness accurate billing and reliable daily execution.

As a senior individual contributor within the Cloud Marketplaces team you will own the end-to-end order-to-invoice lifecycle for your assigned portfolio. You will ensure that private offers commercial terms provisioning pricing usage billing data credits settlements and partner-specific reporting flow through our systems accurately on time and with audit-ready controls.

You will implement and continuously improve the common cloud marketplace operating model lead cross-functional execution for your assigned portfolio and surface risks requirements and improvement opportunities. You will partner across Revenue Systems Product Engineering GTM Finance Partner Operations and external marketplace stakeholders.

This role is critical to building the operational backbone for OpenAIs expansion across cloud marketplaces and government-cloud channels. You will combine deep operational judgment with process and control execution automation clear communication and hands-on problem solving to improve billing reliability partner experience customer outcomes and financial integrity at scale.

This role is based in San Francisco CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role you will:

• Own end-to-end daily Order Management and Billing performance for an assigned cloud marketplace or partner portfolio including AWS GCP Oracle Cloud GovCloud or future channels spanning order intake usage ingestion reconciliation validation invoicing credits settlements exceptions and partner reporting.

• Implement and continuously improve the common cloud marketplace operating model including workflows service levels controls escalation paths capacity requirements and readiness standards for the assigned portfolio.

• Lead operational readiness and user acceptance testing for new or expanded cloud marketplace partner or GovCloud capabilities translating commercial and technical requirements into executable workflows system requirements controls and measurable launch criteria.

• Serve as the Finance and OTC operational DRI for the assigned portfolio resolving billing discrepancies reporting gaps settlement variances and customer- or partner-impacting issues while escalating cross-portfolio risks and decisions through the appropriate leadership and governance channels.

• Execute and improve reconciliation completeness and exception-management processes across partner pricing usage credits discounts invoices settlements and reporting obligations.

• Govern BPO execution for the assigned portfolio through clear service levels SOPs enablement quality controls capacity planning performance monitoring and escalation management.

• Identify and implement process system AI and automation improvements that increase touchless processing reduce rework and identify discrepancies before they create billing revenue partner or customer impact.

• Partner with Revenue Systems Product Engineering GTM Legal Deal Desk Finance and Partner Operations to ensure commercial provisioning ERP billing and marketplace requirements are addressed upstream.

• Own month-end close execution for the assigned portfolio ensuring order pricing usage billing partner transaction and settlement data are complete reconciled reviewed and supported; escalate risks and provide timely close status and sign-off inputs.

• Monitor and report portfolio performance across billing accuracy automation cycle time backlog service levels exceptions close readiness partner escalations BPO quality control performance and throughput; use insights to drive corrective action and continuous improvement.

• Maintain durable operating documentationincluding SOPs playbooks runbooks controls and trainingand contribute portfolio insights to broader governance and operating-model improvements.

You might thrive in this role if you have:

• 8 years of progressive experience in Billing Operations Order Management partner billing cloud marketplace operations or complex usage-based billing environments.

• Experience with one or more cloud marketplaces partner-billing models or comparable ecosystems; experience across every platform is not required. Relevant experience may include usage-based pricing private offers credits invoicing reconciliations settlements reporting or exception management.

• A demonstrated record of owning complex cross-functional launches from requirements and UAT through implementation stabilization and measurable operational outcomes.

• The ability to make sound risk-based decisions drive execution and influence stakeholders across Finance Product Engineering GTM Legal and external partner organizations.

• Hands-on experience with CPQ ERP billing and data platforms such as Salesforce Oracle Fusion NetSuite Stripe Metronome or comparable systems.

• Experience designing and governing scaled delivery through BPO or offshore teams including service levels enablement capacity planning quality assurance and escalation management.

• Strong command of operational controls month-end reconciliations data completeness audit readiness and the financial risks created by upstream or downstream process failures.

• Exceptional analytical and executive communication skills with the ability to navigate ambiguity simplify complex issues manage competing priorities and remain hands-on when the business requires it.
  

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

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