Order Accuracy Specialist – (Night Shift, Hybrid-Remote)

Four Star Seafood is a leading provider of fresh high-quality seafood to restaurants chefs and consumers in the Bay Area. We are passionate about the ocean and committed to sustainable practices. We like to think of ourselves as hospitality-focused fishmongers and part of a close-knit team that supports each other through each day.

We are seeking a highly detail-oriented individual to join our Customer Service Team and support customers by processing orders providing product information and resolving customer concerns quickly and professionally. The ideal candidate thrives in a fast-paced environment communicates clearly and is committed to delivering excellent customer service. Strong problem-solving skills attention to detail and the ability to handle inquiries efficiently are essential to maintaining high customer satisfaction.

Responsibilities:

• Review proof and accurately enter customer orders into the system.
• Monitor and process orders received via email text message and voicemail.
• Verify order quantities pricing and product details for accuracy.
• Correct order errors and resolve discrepancies promptly.
• Contact customers regarding product availability shortages and suitable substitutions.
• Accurately process high volumes of purchase orders in a timely manner.
• Coordinate with warehouse staff to ensure orders are fulfilled and shipped on schedule.
• Create packing lists invoices Bills of Lading (BOLs) and other shipping documents.
• Handle incoming customer calls emails and messages while resolving issues professionally.
• Process Return Authorizations and customer credits as needed.
• Provide freight quotes to customers and internal team members.
• Develop strong product knowledge across all seafood and specialty items offered.
• Maintain organized files customer records and databases.
• Deliver excellent customer service in a fast-paced environment.

• 12 years of experience using Microsoft Office Suite and CRM/ERP systems.
• 12 years of customer service and phone handling experience.
• 2 years of experience in operations customer service or a related industry preferred.
• Strong attention to detail and accuracy with data entry and order processing.
• Fast learner with strong problem-solving and decision-making abilities.
• Ability to work independently without constant supervision.
• Adaptable and able to thrive in a fast-paced work environment.
• Proven experience providing excellent customer support and client service.
• Strong analytical skills with the ability to identify customer needs and provide solutions.
• Excellent written and verbal communication skills with professional phone email and customer service etiquette.
• Strong memory and ability to manage multiple tasks and priorities simultaneously.
• Proficient math and inventory calculation skills.

Work Hours and Availability:

This is a part-time hybrid remote position based in San Francisco. Training will take place in-office for the first 48 weeks to ensure a smooth onboarding process and hands-on learning experience. After training is completed the position will transition to a hybrid-remote schedule.

Schedule:

• 2 days per week
• Monday & Tuesday evenings: 11:00 PM 7:00 AM

* Candidates must be available to work occasional weekends and flexibility with scheduling is required based on business needs.

Compensation and Benefits:

The pay scale for this position is $22.50 $31.25 per hour. Employee benefits are available for all qualifying employees including paid time off medical vision and dental addition employees receive fresh seafood products and company merchandise at cost plus 10%.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. By providing your mobile number and contact information you hereby expressly consent to Four Star Seafood calling texting and/or contact you regarding your employment application.

Four Star Seafood is an equal opportunity employer and no employee applicant or candidate for hiring promotion training or other benefit shall be discriminated against or given preference based on an individuals or their associates or relatives race color creed sex sexual orientation religion gender gender identity national origin age disability ancestry medical condition marital status veteran status citizenship status sexual orientation or any other category or status protected by federal state or local laws. This policy governs all aspects of our employment.