Oracle HR Help Desk Implementation Specialist

Role: Oracle HR Help Desk Implementation Specialist

Location : Pittsburgh PA - Day 1 onsite

Position Summary: We are seeking an experienced Oracle HR Help Desk Implementation Specialist to lead and support the design configuration testing and deployment of Oracle HR Help Desk within Oracle HCM Cloud. The ideal candidate will bring hands-on Oracle HR Help Desk implementation experience along with strong generalist knowledge across Oracle HCM modules and toolsets. This role will partner with HR shared services technology security and reporting teams to deliver an efficient scalable and user-friendly employee service experience.

Key Responsibilities:

• Lead end-to-end implementation of Oracle HR Help Desk including discovery requirements gathering solution design configuration testing deployment and post-go-live support.
• Configure Oracle HR Help Desk components such as request types service categories workflows milestones queues routing rules knowledge setup security and employee/agent experiences.
• Work closely with HR Shared Services HR Operations Employee Relations and business stakeholders to design service delivery processes and case management workflows.
• Provide functional guidance on how Oracle HR Help Desk integrates with the broader Oracle HCM ecosystem including Core HR Absence Benefits Payroll Talent Recruiting Journeys Learning and Security.
• Support fit-gap analysis process redesign and migration planning for legacy HR case management or service platforms.
• Collaborate with technical teams on integrations reporting conversions and data migration using Oracle HCM tools and standard integration approaches.
• Prepare functional design documents configuration workbooks test scripts training materials and operational support documentation.
• Support SIT UAT defect triage release readiness and quarterly Oracle update impact assessments.
• Advise on service metrics SLA and milestone configuration case routing knowledge management and user adoption best practices.
• Partner with security and compliance teams to ensure appropriate role-based access data privacy and audit readiness.

Required Experience:

• 5 years of experience working with Oracle HCM Cloud with strong functional understanding across multiple HCM modules.
• Proven hands-on experience implementing or supporting Oracle HR Help Desk in a complex enterprise environment.
• Experience with HR shared services processes employee case management knowledge management and service delivery operations.
• Experience in requirement gathering solution design configuration testing production support and stakeholder management.
• Strong generalist understanding of Oracle HCM modules including Core HR Absence Management Benefits Payroll Time and Labor Recruiting Talent Management Compensation Learning and Journeys.
• Experience supporting quarterly releases regression testing and process optimization in Oracle HCM.

Technical Skills and Toolsets:

• Strong knowledge of Oracle HR Help Desk configuration case lifecycle request management service milestones and knowledge capabilities.
• General familiarity with Oracle HCM toolsets such as HDL HSDL OTBI BI Publisher HCM Extracts Fast Formula Approval Workflows and Oracle Integration Cloud (OIC).
• Understanding of Oracle HCM security concepts including roles data access and segregation for sensitive HR cases.
• Experience working with integrations reports data validation and test scenarios across Oracle HCM modules.
• Knowledge of Redwood user experience employee self-service manager self-service and digital service capabilities is preferred.
• Ability to analyze business processes and translate them into scalable Oracle HCM and HR Help Desk configurations.

Preferred Qualifications:

• Bachelors degree in Human Resources Information Systems Business Computer Science or a related field.
• Oracle HCM Cloud certification or relevant Oracle Help Desk / Service implementation experience is preferred.
• Experience working in large-scale Oracle HCM transformation or HR technology implementation programs.
• Experience with migration from legacy HR case management platforms to Oracle HR Help Desk is a strong plus.

Key Competencies:

• Strong communication and stakeholder management skills.
• Ability to work across functional and technical teams.
• Strong problem-solving and analytical thinking.
• Attention to detail in configuration testing and documentation.
• Ability to manage multiple priorities in a fast-paced implementation environment.