Optometric Assistant Part Time

Summary:The Clinical Specialist/Optometric Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for onsite and/or remote examination completing pre-exam diagnostic tests and explaining each step of the process. The Clinical Specialist acts as a liaison between our patients and Optometrists and participates in the initial steps of a patient journey. Pay Class:Part TimePay Rate: $18 to $27 per hourEssential Responsibilities:Completing patient registration gathering and submitting pertinent patient information including Medical History and Ocular Health data into onsite doctor with patient care and eye examinations. Clearly explain the preliminary testing process to patients administer each preliminary test and accurately document the results in EMR. For patients with remote appointments the Clinical Specialist will be required to assist patients through the remote eye exam process including but not limited to: Pre-testing and specialty testing and accurately documenting results in EMRInitiate remote technician and remote doctor video conferencingAssist remote doctor and remote technician to complete additional testing required for a remote examAfter exam completion transition the patient to a retail associate conveying the recommendations of the doctor to the retail a strong understanding of MVC plans and be able to articulate plan benefits to insurance in accordance with standard operating partnership with the retail associates schedule appointments and manage exam books according to Company guidelines including contacting no shows and patient flow to allow for doctor patients clinical questions in person and over the telephone. Triage ocular emergencies and schedule annual eye complete and accurate patient records according to Company patients on the insertion removal cleaning care and proper handling of their contact lenses. Place diagnostic contact lens orders for patients and stock. Notify patients when their contact lenses are available for dispensing. Have a working knowledge of contact lens brands and parameters. Accurately pull contact lenses trials when requested by the a clean and healthy environment for our patients by maintaining doctor equipment and clinical supplies as well as ensuring equipment is covered in specialized training of all responsibilities and complete required clinical certification(s).Ability to work flexible schedules to meet changing business demands to include traveling to other One (1) year of related experience Optical or Healthcare background preferred Medical office/business professionalism requiredHS diploma GED or equivalent related job experienceTraining providedBehavioral Characteristics: Patient advocateExcellent customer service skillsAbility to initiate immediate interaction coordination and collaboration with patients and team membersVery detail orientated and well organizedAbility to communicate clearly and effectively with other associates and patientsWork under stress with interruptions and deadlinesEnergetic and self-motivatedTeam playerExcelling problem solving abilityAbility to multi-taskExhibit empathy in all interactions Ability to read analyze and interpret insurance formsFollow procedures and instructionsRead EnglishOperate and enter data into electronic software platforms efficiently and accuratelyEssential Responsibilities related to Physical Demands/Work Environment:Work changing schedules to meet business demands to include travel between storesWork inside store locationUse computers electronics tablets and pre-testing instruments effectively Reach above shoulder continuouslyThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodates may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job the associate is required to sit stand use hands and fingers to handle feel pick or pinch and talk or hear most of the time. The associate is occasionally required to stand walk and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers printers and machines).ActivityAmount of TimeNoneUnder 1/31/3 to 2/3Over 2/3StandxWalkxSitxUse hands to finger handle or feelxReach with Hands and ArmsxClimb or balancexStoop kneel crouch or crawlxTalk or hearxClose Vision (clear vision at 20 or less)xHIPAA & Security RequirementsAll Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities Associates may have access to covered information cardholder data or other confidential customer information which must be protected at all times. As a result Associates must explicitly adhere to all data security guidelines established within the Companys Privacy & Security Training Program. VSP is an equal opportunity employer committed to the hiring advancement and fair treatment of individuals without regard to race color religion sex age sexual orientation gender gender identity national origin ethnicity disability or veteran status or any other protected status designated by federal state or local specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs complete additional essential responsibilities as identified and assigned. Union Position Compensation:Position provides competitive pay and terms are set forth in the Companys collective bargaining agreement with a minimum pay rate of $18per hour plus incentive. Starting pay may vary based on experience to a maximum of $27 per pay wage upgrades and overtime opportunities also available.