Optical Customer Service Associate

We are a busy patient-focused Optometrists office known for delivering exceptional service and high-quality eyewear. Were looking for a friendly motivated Optical Retail Sales Associate to join our team. Optical experience is helpful but not required we will train the right person. If you enjoy helping people and thrive in a retail environment this is a great opportunity.

Responsibilities

• Assist patients with selecting frames and lenses based on prescription lifestyle and style preferences
• Recommend lens options and coatings to meet visual needs
• Perform accurate optical measurements and basic eyewear adjustments
• Provide guidance on Managed Vision Care benefits and coverage
• Ensure accurate pricing POS entry and delivery time estimates
• Support a strong retail sales culture through product knowledge and effective selling skills
• Build positive relationships with doctors teammates and patients
• Maintain merchandising standards and keep the optical area clean and organized
• Collaborate with the team to improve sales and patient experience
• Perform additional duties as assigned by the Store Manager

Qualifications

• High school diploma or equivalent
• 12 years of retail sales or customer service experience preferred
• Strong communication skills and a positive energetic attitude
• Ability to multitask in a fast-paced environment
• Detail-oriented with strong followthrough
• Comfortable learning new skills and adapting to change
• Computer proficiency preferred

What Were Looking For

• Passion for helping patients see their best
• Team player with a positive adaptable mindset
• Strong sales skills and accountability for results
• Ability to provide clear friendly and professional communication
• Willingness to learn and grow within the optical field

Schedule

• Office open MondaySaturday
• Closed Sundays and major holidays
• Evening and weekend availability required

Why Join Us

• Supportive team-oriented environment
• Training provided no optical experience required
• Meaningful work helping patients improve their vision and confidence
• Competitive hourly wage based on experience