Operations & Technology Sr Manager

Grade Level (for internal use):

About the Role:

The Operations & Technology Senior Manager leads the Companys outside counsel management program with primary accountability for outside spend governance e-billing operations and budget oversight. The role is central to driving cost discipline vendor performance AI adoption and operational excellence. This role will report to the Global Head of Operations and Transformation.

The Team:

S&P Globals Operations & Transformation team operates at the intersection of strategy operations and innovation advancing the modernization and scalability of the Legal Government Affairs Security Risk & Compliance (LGASRC) functions. The team leads enterprise-wide initiatives spanning operating model transformation financial and vendor management operational excellence technology and AI enablement and process optimization. Partnering closely with senior leadership and cross-functional stakeholders the team drives strategic execution enhances organizational effectiveness and builds scalable future-ready capabilities that support the evolving needs of a complex global business environment.

Responsibilities and Impact:

• Own the end-to-end outside counsel lifecycle: panel management engagement intake onboarding performance evaluation and offboarding.

• Maintain and enforce the Companys Outside Counsel guidelines manage billing and drive cost rigor across external legal spend.

• Lead rate negotiations with outside counsel firms; drive convergence and panel optimization initiatives to consolidate work with preferred providers.

• Lead efforts that push automation AI and data-driven insights into how we deliver our work throughout the organization.

• Assist in developing and executing the technology strategy and product roadmap across the LGASRC functions.

• Evaluate select and implement new technologies and AI-powered tools to improve operational efficiency and scale service delivery.

• Manage external vendors and consultants to ensure effective partnerships and strong ROI.

• Manage the e-billing platform (configuration workflows timekeeper rate approvals LEDES compliance and reporting).

• Partner with cross-functional stakeholders to build annual outside counsel budget and forecasts on a regular cadence.

• Produce monthly and quarterly spend reports and executive dashboards for senior stakeholders.

• Identify and implement process improvements automation and data quality initiatives across the outside counsel program.

• Benchmark practices against industry peers and lead change management for new policies and tools.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $104435 to $182604.5 USD. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and certifications.

In addition to base compensation this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees please click here.

What Were Looking For:

Basic Required Qualifications:

• 5-7 years of experience in legal operations corporate technology operations procurement or a related business management function.

• Ability to negotiate with law firm partners vendors and influence senior internal stakeholders.

• Demonstrated experience managing legal spend at scale (multi-million dollar portfolio) and producing executive-level financial reporting.

• Demonstrated experience in vendor governance including tech tool evaluation SLA performance management and ROI tracking.

• Working knowledge of e-billing process and (e.g. Legal Tracker) and billing standards.

• Strong analytical skills with proficiency in Excel and BI tools (Power BI Tableau); comfortable working with large datasets.

• Practical understanding of AI tools automation platforms and process-mapping methodologies with experience managing an automation backlog.

• Excellent written and verbal communication; able to translate financial and operational data into clear narratives.

• Demonstrated ability to manage complex multi-stakeholder projects from inception to completion with minimal supervision.

• Ability to work harmoniously with teams across regions and time zones.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work As part of our Return to Work initiative Restart we are encouraging enthusiastic and talented returners to apply and will actively support your return to the workplace.

Whats In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.

US Candidates Only:Know Your Rights: Workplace discrimination is illegal