Operations Support Specialist

• Paid time off
• Training & development
• Vision insurance
• Dental insurance

• Organizational Skills - Manage multiple tasks and maintain organized filing systems.
• Communication Skills - Communicate clearly and professionally in writing and verbally.
• Time Management - Prioritize tasks and manage scheduling effectively.
• Technical Proficiency - Skilled in office software. Proficiency in Microsoft Suite or Google Workspace (specifically heavy spreadsheet usage document creation and email management).
• AI Literacy: Familiarity with leveraging AI platforms (e.g. Gemini ChatGPT) to optimize workflows drafting or problem-solving.
• Attention to Detail - Ensure accuracy in data entry and document preparation.
• Problem-Solving - Address and resolve administrative issues efficiently.
• Customer Service - Provide excellent service to clients and handle inquiries with a friendly attitude.
• Team Collaboration - Work well with colleagues and support various departments.
• Adaptability - Adjust to changing priorities and learn new tools quickly.
• Drivers License: Must possess a valid Drivers License with a clean driving record.
• Physical Ability: Ability to lift 100lbs and perform physical labor.

• Email Management
  • Respond to Emails: Address incoming emails promptly providing responses to customer inquiries internal requests and general correspondence.
  • Organize Inbox: Prioritize and categorize emails to ensure timely follow-up and efficient management of communications.
• Phone Management
  • Answer Phones: Handle incoming phone calls directing them to appropriate departments or individuals and taking messages when necessary.
• Customer Assistance: Provide information and assistance to callers resolving inquiries and issues effectively.
• Customer Scheduling
  • Assist with Appointments: Help customers schedule appointments and services coordinating with internal staff to confirm availability.
  • Manage Scheduling Conflicts: Resolve any conflicts or changes in scheduling ensuring customer satisfaction and efficient use of resources.
• Worker Support
  • Assist Team Members: Provide support to employees by helping with administrative tasks coordinating schedules and resolving any office-related issues.
  • Resource Allocation: Ensure that team members have the necessary resources and information to perform their tasks effectively.
• Invoicing and Accounts Receivable
  • Generate Invoices: Create and send invoices to clients ensuring accuracy and timely delivery.
  • Monitor Payments: Track accounts receivable follow up on overdue payments and assist with reconciling accounts.
• Ad Leads
  • Handle Leads: Respond to and manage leads generated from advertisements providing information and follow-up as needed.
  • Track Conversion: Monitor the progress of ad leads and report on effectiveness and conversion rates.
• Social Media Management
  • Post Content: Manage and post content on company social media platforms including updates promotions and engaging posts.
  • Monitor Engagement: Track social media interactions and respond to comments or messages to maintain an active online presence.
• General Administrative Support
  • Assist with Various Tasks: Perform other administrative tasks as required including document preparation file management and supporting daily operations.
  • Adaptability: Be flexible and ready to take on new responsibilities related to the above duties as needed.

Inventory & Supply Chain Management

• Maintain accurate inventory counts of all materials and equipment.
• Proactively order supplies to ensure optimal stock levels.
• Receive inspect and organize incoming material shipments.
• Stage materials and prep equipment for installation crews ahead of schedule.
• Maintain the flexibility to transition from office to warehouse tasks.

This franchise is independently owned and operated. The franchisee not The Brothers that just do Gutters Corporate is the sole employer for this position: your application goes directly to them they alone make all hiring decisions and any employment inquiries should be directed to the franchisee rather than to Corporate.