Operations Support Specialist III

Do you want to make a difference and change lives EVERY DAY

Do you have what it takes to be a positive influence on people in the criminal justice system

Make a difference by working with a company committed to enhancing clients success. RISE UP with us by incorporating our values every day.

Respect

Integrity

Service

Empathy

Understanding

Professionalism

Intervention Inc. a Colorado non-profit provides services within the criminal justice system across the state of Colorado including sobriety monitoring (UAs/BAs) electronic monitoring probation supervision and community corrections.

• Commitment to employee training and career growth
• Opportunity to make a difference while gaining experience in the criminal justice field
• Medical dental and vision insurance
• 401(k) retirement program with generous company match and immediate vesting
• Paid holiday vacation and sick time
• Pay incentive for bilingual (Spanish/English)
• Intervention is a qualified employer under the public service student loan forgiveness (PSLF) program

Completes a variety of administrative tasks to support program operations such as processingclientintakesmaintainingclient data andpreparing reports and billing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support promote and adheretothemissionvaluesand Code ofConductofInterventionInc.

• Regular and predictable attendance.

• Attend requiredtrainingsand meetings; applyskills and knowledge.

• Drivespersonalcarto other sites asrequired including in adverse weather.

• Provide support to administrative support staff and management such asmaintainingand collectingbasic employee HR informationmaintainingand order supplies or other tasks

• Completevarietyofadministrative tasks asdirected.

• Attend andtake minutes for weekly staff meetings.

• May updatewaitlist ensuring it istimelyandaccurately.

• Mayensure close out and audit of client files andmaintainterminated client filing system.

• Create and deliver residential client files for Mainofficetimely.

• Manage and update client information indatabasessystemstimelyand accurately.

• Schedule new hires to be fingerprinted within30 daysof hire follow-up andensureis results to HR.

• Submit applicant background request information to CCIB and forward results to hiring manager and HR.

• Schedule clients for photographing and fingerprinting twice a month (site dictated).

• Track client terminations to coordinate new client intakes.

• Verify client location and sentencing information using various databases.

• May create and issue client IDs.

• May upload MITTS in ETRAC open timeline and if applicable flag VRA.

• Enter client sentencing information and other client information into ETRAC.

• Manage and update client information in the ETRAC and CCIB databasesystems timely.

• Communicateintakeinformation to staff and stakeholders.

• Schedule and coordinate new resident intakes with the Department of Corrections and the Countyjail.

• Coordinate information and prepare a variety of reports such as statistical vendorbillingand/or client informationtimelyand accurately.

• Carry out all duties/responsibilitiesin accordance withCompany values policies and procedures applicablelawsand contractualobligations.

• Maintainconfidentiality of client andcompanyinformation.

• to treating allpersonswith dignity and respect.
  

EDUCATION and/or EXPERIENCE

• Associates degree (AA) or equivalent from accredited two-year college or technical school.

• AND2yearsexperienceand/or training; ORequivalent combination of education and experience.
  

SKILLS

• Ability to enter data generate reports and create communications from variety of software programs and databases including Microsoft Office suite
• Ability to operate multi-line telephone system
• Ability to communicate effectively both verbally and in writing
• Ability to remain calm in stressful situations
• Knowledge of the cultural and socioeconomic characteristics and appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Company staff stakeholders and with diverse client base.
• Must pass background check and have ability to access to state criminal databases
• Valid drivers license preferred