Operations Support Specialist II

SUMMARY:

The Operations Support Specialist II position provides a wide range of operational support activities for the regional and local office organization within Pike Engineering. The incumbent will support client interaction up to and including time and expense processing and invoice preparation. This position is critical to ensure the day to day office operations are organized and functional. Strong organization skills and communications skills are critical to the successful performance of this role.

ESSENTIALDUTIES ANDRESPONSIBILITIES:

Under supervision the Operations Support Specialist II position is expected to be able to perform all the functions of the Operations Support Specialist I position plus the following as needed:

COMPLEXITYOFWORK:

Moderately routine: general policies applied. Some decision making.

RELATIONSHIPOUTSIDEWORKGROUP:

Influences decisions of moderate nature requiring high degree of tact.

SUPERVISORYRESPONSIBILITIES:

Provides guidance and on-the-job training to Operations Support Specialist I position and checks their work as appropriate and assigned by management

QUALIFICATIONS:Toperformthisjobsuccessfullyanindividualmustbeableto performeachessential dutysatisfactorily.Therequirementslistedbelowarerepresentativeoftheknowledgeskilland/orability required.Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformthe essentialfunctions.

1. REGULARATTENDANCEisrequired.

2. EDUCATIONand/orEXPERIENCE

EDUCATION

• RequiredHighschooldegreeorGED.

• PreferredAssociatesdegree(AAorequivalentfromtwo-yearcollegeortechnicalschool).

EXPERIENCE

1-3Year(s) Experience in Operations Support Specialist I role or other similar experience

CERTIFICATIONSLICENSESREGISTRATIONS:

None

ON-THE-JOBTRAINING

Significant time spent in on-the-job training for first 3-6 months in role.

LANGUAGESKILLS:

1. Ability to read and interpret documents such as procedure manuals operational procedures etc.

1. Ability to write reports Business correspondence and procedure manuals.

1. Ability to respond to common inquiries or complaints from customers regulatory agencies or the business community

MATHEMATICALSKILLS:

1. Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to perform these operations using units of American money and weight measurement volume and distance.

2. Ability to compute rate ratios and percent and to draw and interpret bar graphs.

3. Ability to compute rate ratios and percent and to draw and interpret spreadsheets

REASONINGABILITY:

A. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

B. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

OTHERSKILLSANDABILITIES:

The following skills and abilities are required to perform the functions of this job:

• Proficient use of Microsoft Office products including PowerPoint Access Adobe Acrobat

• Ability to deal and work well with a variety of individuals from various socio-economic cultural and ethnic backgrounds.

• Demonstrated ability to work independently and follow through on assignments

• High energy level with ability to work in fast paced ambiguous environment

• Excellent organizational and planning skills

• Excellent interpersonal skills

• High commitment to achieving goals and plans

• Demonstrated skill in verbal/written communications

• Professional appearance maintained at all times

  • Team-Oriented

    • Customer Oriented

      • Able to manage multiple tasks and provide leadership to other team members.

PHYSICALDEMANDS:Thephysicaldemandsdescribedherearerepresentativesofthosethatmustbe metbyanemployeetosuccessfullyperformtheessentialfunctionsofthisjob.Reasonable accommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions.

1. Howmuchonthejobtimeis spentinthefollowingphysicalactivities (select amount of time)

• Stand Up to 1/3 (Occasionally)

• Walk Up to 1/3 (Occasionally)

• Sit

• Talk or Hear 1/3 to 2/3 (Frequently)

• Use Hands to Feel Handle or finger tools or controls 1/3 to 2/3 (Frequently)

• Climb or balance None

• Stoop Kneel Crouch or crawl Up to 1/3 (Occasionally)

• Reach with Hands and Arms Up to 1/3 (Occasionally)

• Taste or Smell None

1. DoesthisjobrequirethatweightbeliftedorforcetobeexertedIf sohowmuchandhowoften

• Up to 10 Pounds Up to 1/3

• Up to 25 Pounds None

• Up to 50 Pounds None

• Up to 100 Pounds None

• More than 100 Pounds None

1. Doesthisjobhaveanyspecialvisionrequirements

   CloseVision(clearvisionat20inchesorless)

DistanceVision(clearvisionat20feetormore)

ColorVision(abilitytoidentifyanddistinguishcolors)

Peripheralvisions(abilitytoobserveanareathatcanbeseenupanddownortotheleftand right whileeyesarefixedona givenpoint)

DepthPerception(three-dimensionalvisionabilitytojudgedistancesandspatialrelationships

AbilitytoAdjustFocus(abilitytoadjusttheeyestobringanobjectintosharpfocus)

NoSpecialVisionRequirements

WORKENVIRONMENT:Theworkenvironmentcharacteristicsdescribedherearerepresentativeofthose anemployeeencounterswhileperformingtheessentialfunctionsofthisjob.Reasonableaccommodations maybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions.

• Wethumid conditions(non- weather) None

• Work near moving mechanical parts Up to 1/3 (Occasionally)

• Work in high precarious places None

• Fumes or airborne particles None

• Toxic or caustic chemicals None

• Outdoor weather conditions None

• Extreme cold (non-weather) None

• Extreme Heat (non-weather) None

• Risk of electrical shock None

• Work with explosives None

• Risk of radiation None

• Vibration None

Whileperformingthisjobthenoiselevelintheworkenvironmentis:

Moderate Noise (Examples: business office with typewriters and or computer printer light traffic)

Pike Engineering is an equal opportunity employer

EOE/Minorities/Females/Vet/Disabled

Pike Engineering is a Non-Union Company