Operations Support Specialist I

Job Title:

Operations Support Specialist I

Location:

CA - Westlake Village

What youll do:

As the Operations Support Specialist I youll manage client relationships provide quality service assist internal departments follow up on escalations and documentation request. Youll also support ad-hoc initiatives and projects to help increase efficiency and quality for the Operations team.

• Communicate with clients on a regular basis maintaining specific communication SLAs.
• Review documentation and requesting documentation when needed.
• Responsible for 24 hour refund/invoice submissions.
• Run daily reporting managing aged loans complete multiple task daily.

What youll need:

• 1 years of related experience in Administrative Support Project Management or similar field.
• High school diploma required; Bachelors degree in related field preferred.
• Entry level knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales operations capital markets and/or other residential mortgage products and services.
• Entry level knowledge of applicable regulatory and legal compliance obligations rules and regulations industry standards and practices.
• Intermediate proficiency in Microsoft Office products (Excel Word PowerPoint Visio).
• Entry level to intermediate experience with mortgage software (Encompass).
• Intermediate speaking and writing communication skills.

Compensation: Hourly range for new hires is generally $24.15 - $27.73 for Westlake Village CA. Salary amount is determined by specific job addition the role may be eligible for annual bonus/incentives earned.

Benefits youll love:

We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable hands-on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank Member FDIC is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide Western Alliance Bank includes six legacy bank brands Alliance Association Bank Alliance Bank of Arizona Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank that remain part of the companys heritage.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call . When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation