Operations Support Specialist

The Operations Support Specialist provides short- and long-term support to properties across the Jones Street Residential portfolio as operational needs arise. This position is not assigned to one specific property but instead serves as a flexible resource to provide leadership coverage during staffing transitions vacancies onboarding periods or special addition to performing the full scope of Community Manager responsibilities the Operations Support Specialist also supports cross-functional projects and assists in documenting operational best practices and processes.

This is a highly visible hands-on role that requires adaptability strong leadership and a deep understanding of Jones Street Residentials operational standards. The ideal candidate is comfortable working independently across multiple sites quickly integrating into existing teams and maintaining high performance and customer service expectations across all properties. This position will require regular travel to properties as needed.

• Serve as interim Community Manager at properties in need of temporary leadership coverage.
• Ensure day-to-day operations meet company standards including leasing maintenance coordination resident relations and financial management.
• Support onboarding and training of new property team members reinforcing company policies systems and expectations.
• Partner with regional and corporate teams on special projects and process rollouts including contributing to the documentation of standard operating procedures and best practices.
• Monitor property performance and implement strategies to improve occupancy resident satisfaction rent collections and NOI.
• Serve as a role model for Jones Streets culture and values building strong service-oriented site teams.
• Manage vendor relationships and site-level budgets while ensuring timely reporting and compliance with company protocols.
• Participate in due diligence efforts and transition support for new acquisitions or dispositions as needed.
• Perform unit inspections and oversee property-level compliance safety and curb appeal standards.
• Maintain flexibility in assignment duration and location responding to portfolio needs as determined by the SVP of Property Operations.

Benefits

• Medical Dental & Vision
• Retirement Plan (401k IRA)
• Life Insurance (Basic Voluntary & AD&D)
• Paid Time Off (Vacation Sick & Public Holidays)
• Family Leave (Maternity Paternity)
• Short Term & Long-Term Disability.