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Operations Support Manager
Job Location:
Job Location:
Wyomissing, PA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
3 June 2026 (30+ days ago)
Posted:
Application Deadline:
31 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Metropolitan Management Group is looking for an Operations Support Manager to join our team! The Operations Support Manager is responsible for leading developing and coordinating the administrative sales support and operational support functions within the Operations Department. This role directly supervises the Operations team ensuring alignment with company goals efficient workflow and highquality output across all support functions. The Operations Support Manager works closely with the VP of Operations Owner Regional Managers Property Managers and corporate teams to streamline processes enhance communication and support company initiatives.
Key Responsibilities
- Provide daily leadership coaching and performance management for the Operations Administrative Assistant Operations Sales Support and Operations Support Specialist.
- Assign prioritize and monitor tasks across the support team to ensure deadlines and quality standards are met.
- Ensure executive support functions (calendar management communications reporting filing errands event coordination) are completed accurately and efficiently.
- Review and approve marketing materials newsletters email blasts social media content and website updates created by Sales Support.
- Ensure leasing workflows renewals application processing and property audits are completed timely and accurately.
- Create update and enforce SOPs for administrative leasing reporting and marketing processes.
- Prepare reports gather data and assist with special projects for the EVP of Operations and Owner.
- Review and validate reports produced by the support team including leasing analytics market surveys renewal reports and marketing metrics.
- Review team output for accuracy professionalism and brand consistency.
- Serve as the central point of coordination between Operations Leasing Marketing and Property Management teams.
- Train new support staff and ensure ongoing skill development for the team.
- Oversee company events preventative maintenance programs and corporate initiatives requiring support team involvement.
- Assist with escalated resident concerns attorney general complaints and sensitive communications.
- Support the Operations Department as business needs evolve.
Skills Knowledge and Expertise
Competencies:
- Ability to coach motivate and guide a diverse support team.
- Creative thinking and eye for detail
- Working knowledge of general office practices and procedures
- Strong skills in Microsoft Office; familiarity with Yardi WordPress and Canva preferred.
- Effective interpersonal skills
- Capable of resolving issues independently and supporting team problemsolving.
Requirements:
- High School Diploma or GED
- 35 years of experience in operations property management administrative leadership or related field
- High proficiency in WORD EXCEL and Outlook
- Knowledge of Yardi a plus but not required
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Rent discount
Required Experience:
Manager
About Company
Metropolitan Companies is recognized as a leader in the property management industry throughout Pennsylvania. Browse our apartment homes to find your perfect fit.
