Operations Support Engineer (Infrastructure Specialist 3)

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The ideal candidate at minimum must have the following:

OPTION 1

• 60 months combined work experience in any combination of the following: evaluating effectiveness and risk of it processes recommending changes in IT procedures to meet customer needs and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff;
• AND 12 months work experience in the primary technology specified by the agency in the position description & job posting (Cloud Services Administration).

OPTION 2

• Completion of associate core program in computer science or information systems;
• AND 42 months combined work experience in any combination of the following: evaluating effectiveness and risk of IT processes recommending changes in IT procedures to meet customer needs and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff;
• AND 12 months work experience in the primary technology specified by the agency in the position description & job posting (Cloud Services Administration).

OPTION 3

• Completion of undergraduate core program in computer science or information systems;
• AND 36 months combined work experience in any combination of the following: evaluating effectiveness and risk of IT processes recommending changes in IT procedures to meet customer needs and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff;
• AND 12 months work experience in the primary technology specified by the agency in the position description & job posting (Cloud Services Administration).

OPTION 4

• Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohios OCSEA Pay Schedule Pay Range 35. Unless required by legislation or union contract starting salary will be the minimum salary of that pay range (step 1 currently $41.81per hour). These ranges provide a standardized pathway for pay increases. With continued employment new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process please contact .

Selection Priority Notice

Current employees of ODJFS in theOCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internalOCSEA applicant is not selected for this position.

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Sponsorship/H-1B information

This positionis not eligible for sponsorship.

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someones world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented diverse and dedicated employees.
• We get better at what we do every day.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.

Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health human and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do

As an Operations Support Engineer you will play a central role in keeping ODJFSs enterprise batch processing stable efficient and uninterrupted across both mainframe and distributed this role you will apply deep operational expertise while serving as a senior technical authority for highvolume batch workloads within the Operations Support Unit.

You will manage monitor and optimize batch streams that run 24x7x365 and directly support missioncritical systems. Much of your daily work will involve scheduling and adjusting jobs in ControlM/EM responding to abends coordinating fixes with development teams and ensuring all production workloads meet established SLA expectations. You will analyze alerts document issues through ServiceNow and provide clear concise communication to technicians contractors and leadership as incidents develop.

Beyond handson operations you will serve as a technical leader for the this role you will establish and refine operational standards lead continual improvement initiatives and forecast future batch processing needs. You will guide contractors mentor lowerlevel technicians and represent Operations Support in crossteam meetings. Success in this role requires strong judgment deep institutional knowledge and the ability to work confidently in fastmoving highimpact processing environments where rapid recovery and precise communication are essential.

Duties include but are not limited to:

• Administer and maintain batch job streams in ControlM/EM for both mainframe and distributed environments.
• Monitor batch workload performance respond to abends and coordinate issue resolution with development and support teams.
• Manage ControlM/EM components including job structures groups folders applications and user configurations.
• Document incidents problems and operational tasks in ServiceNow according to established procedures.
• Provide clear notifications and escalation updates when SLA risks or breaches occur.
• Use TSO/ISPF JCL and system monitors to analyze troubleshoot and resolve batch processing issues.
• Maintain the Turnover dashboard and ensure accurate shifttoshift operational handoff information.
• Produce internal and external Operations Support reports including adhoc reporting as needed.
• Lead continual improvement activities and support enhancements to job streams configurations and operational standards.
• Serve as an escalation point and provide guidance to technicians and contractors.
• Represent the Operations Support unit in meetings and collaborate with crossteam partners on batchrelated initiatives.

Schedule: Full-time: 5 days a week 8 hours per day.

Hours: Hours are between 7:00 a.m. and 6:00 p.m. Standard workdays are Monday through Sunday. This positions schedule will include regularly working Saturday and/or Sunday rotating with other team members. Holidays are rotated between the team.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus Akron or Dayton. This determination will take into account the proximity to the applicants home address.

James A. Rhodes State Officer Tower - 30 E. Broad Street Columbus OH 43215.
Akron - 172 S. Broadway Street Akron OH 44308.
Dayton - 6680 Poe Avenue Dayton OH 45414.

Travel: Occasional travel within the state of Ohio.

PN(s): .

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.