Operations Support Coordinator

By joining Sedgwick youll be part of something truly meaningful. Its what our 33000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us experience our caring culture and enjoy work-life balance. Here theres no limit to what you can achieve.

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PRIMARY PURPOSE: To provide operational and administrative support to the QA department in support of Quality Audit activities.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Manages field data:
  • Tracks auditor data deliverables.
  • Processes data.
  • Enters data.
  • Reviews and proofs data for accuracy.
  • Follows up with auditors as needed.
• Communicates with Field Auditors Client Managers clients in-house contractors and other departments to support project activity:
  • Communicates project assignments
  • Communicates updates on projects
  • Responds to questions.
  • Follows up on missing materials and expenses.
• Plans coordinates and executes project activity with client managers
• Prepares project instructions:
  • Creates project instructions.
  • Posts field auditor instructions to Sedgwick site.
  • Prints packs ships and emails materials and instructions to auditors.
  • Participates in auditor trainings.
• Monitors project activity:
  • Provides daily updates to client manager.
  • Modifies activity if required.
  • Provide client updates.
• Manages auditor expenses:
  • Reviews and approves expenses.
  • Monitors outstanding expenses and open advances.
  • Follow-up with auditors as needed
• Completes field auditor ratings.
• Performs general administrative duties.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organizations quality program(s).
• Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelors degree from an accredited college or university preferred.

Experience

Two (2) years of excellent support experience in a customer service/professional environment or equivalent combination of education and experience required. Food beverage HBA or retail consumer goods experience a plus.

Skills & Knowledge

• Demonstrates the ability to handle multiple assignments accurately and efficiently
• Demonstrates the ability to review and proofread work for accuracy and completes specific aspects of assignments as directed. Concentrates on tasks at hand even in a distracting work environment
• Must be willing to commit the necessary time and effort to complete work assignments and do a quality job
• Demonstrates the ability to identify and understand customer needs; takes appropriate actions to ensure customer needs are met and proactively seeks ways to increase customer satisfaction.
• Demonstrates the ability to deal openly and honestly with internal and external customers while building credibility and maintaining trust. Exhibits empathy and sensitivity for the needs of customers. Is perceived by others as being helpful and supportive.
• Demonstrates the ability to modify behavior as needed in order to maintain effectiveness in a changing situation; and with varying tasks responsibilities or people.
• Excellent oral and written communication skills
• PC literate including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Ability to create and complete comprehensive accurate and constructive written reports
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment troubleshooting problem solving analysis and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding travel as required

Auditory/Visual: Hearing vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions duties or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.

If youre excited about this role but your experience doesnt align perfectly with every qualification in the job description consider applying for it anyway! Sedgwick is building a diverse equitable and inclusive workplace and recognizes that each person possesses a unique combination of skills knowledge and experience. You may be just the right candidate for this or other roles.