Operations Support Administrator

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The Opportunity

Newton Scientific (NSI) is seeking a dependable Operations Support Administrator to help keep daily business operations organized and accurate. You will support ERP transaction processing customer communication inventory administration and general business needs while working across operations sales engineering production and finance. Training will be provided on company processes and ERP procedures. This full-time hourly non-exempt position reports to the Business Operations Manager.

What You Will Do

• Maintain accurate customer production and inventory records by processing ERP transactions including customer setup production job updates material consumption and completed job processing.
• Prepare customer quotations using established pricing and procedures and obtain the information and documentation needed for quoting and order processing.
• Communicate professionally with customers and collaborate with operations sales engineering production finance and other internal teams.
• Support the RMA process by reviewing available warranty information coordinating product evaluation with engineering and issuing RMAs in the ERP system as directed.
• Assist with cycle counts and inventory-control activities by performing and recording counts identifying discrepancies and completing approved ERP transactions.
• Monitor office and kitchen supply levels through weekly inventory checks and restock commonly used items as needed.
• Complete assigned administrative tasks accurately and on time maintain organized electronic and paper records and protect confidential customer and company information.

Required Qualifications

• High school diploma or GED.
• 1-2 years of combined customer service administrative order-entry or computer-based work experience.
• Working knowledge of Microsoft Excel Word Teams and Outlook.
• Professional written communication skills including clear and courteous customer email communication.
• Strong attention to detail and a commitment to accurate data entry and recordkeeping.

Preferred Experience

• Associates degree in business administration operations supply chain customer service or a related field.
• Experience entering transactions or maintaining records in an ERP MRP CRM or similar business database system.

Physical Requirements

• Sit and work at a computer for extended periods.
• Move throughout office and production areas to support inventory counts and routine operational tasks.
• Occasionally lift and move office supplies inventory items or materials weighing up to 20 lbs.
• Frequently use hands for keyboarding filing handling documents and routine office tasks.

Compensation

Hourly Rate: $25 - $31 per hour. Compensation will be based on the selected candidates experience qualifications skills and internal equity. The final offer may fall anywhere within the posted range.

About Newton Scientific

Newton Scientific is a leading developer and manufacturer of miniature X-ray sources and high-voltage systems worldwide. As a subsidiary of Rigaku Corporation NSI combines the collaborative culture of a small company with the stability and resources of a global organization. Employees work directly with advanced electro-mechanical products used in cutting-edge applications around the world.

Why join Newton Scientific

Meaningful specialized work: Build precision products used in cutting-edge applications worldwide.

Supportive training: Learn our processes directly from experienced technicians and engineers.

Competitive rewards: Competitive pay based on experience plus potential eligibility for an annual merit increase and company performance-based bonus. Eligibility begins after six months of employment.

Time away: Four weeks of Total Time Off accrued during your first year and eleven paid holidays annually.

Comprehensive benefits: Medical dental vision life and disability insurance plus a 401(k) plan with company match.

Consistent schedule: Monday-Friday day shift with potential overtime opportunities after training based on production demand.

Welcoming workplace: Company-sponsored events free parking large windows and convenient building amenities at our Charlestown location.

Rigaku offers a rewarding work environment and excellent benefits. All applicants are kept in strict confidence. Benefits package including Health Dental Vision STD LTD Life insurance section 125 flexible spending accounts 401(k) plan and more. Rigaku is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.

Applicants must be legally authorized to work in the Unted States. Sponsorship is not available for this position.