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Operations Support Administrator
Job Location:
Job Location:
Burbank, CA - USA
Hourly Salary:
USD 20 - 25
Hourly Salary:
Posted:
7 August 2026 (Yesterday)
Posted:
Application Deadline:
4 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Operations Support Administrator is a multi-functional support role responsible for ensuring the accuracy and compliance of employee timekeeping and session systems while also providing general office front-office and entry-level administrative support.
Key Responsibilities
Timekeeping & Session Audit (Primary Focus)
Perform daily weekly and bi-weekly audits of employee timecards and session systems to ensure accurate compliant recording of:
- Clock-in/clock-out punches
- Meal and rest periods
- Overtime double time and premium pay
- Session start/end times aligned with scheduled services
- Appropriate task service and administrative coding
Identify correct and document:
- Missing overlapping or duplicate punches
- Unapproved or excessive administrative time
- Inaccurate mileage travel time or session entries
- Improper or undocumented manual edits
Ensure all corrections include required explanations and supporting documentation.
Monitor potential off-the-clock work timekeeping irregularities or policy concerns and escalate as appropriate.
Verify time-off entries align with approved requests and company policy.
Payroll & Compliance Support
- Support payroll processing by ensuring timecards are complete accurate and approved by established deadlines.
- Coordinate with employees to ensure timekeeping and sessions are completed timely and accurately.
- Verify overtime and schedule changes are pre-approved and compliant with applicable wage-hour laws.
- Maintain accurate audit trails and support documentation for payroll and compliance reviews. Coordinate with applicable management to discuss trends and corrective actions.
Entry-Level HR Administrative Support
Serve as a first-line administrative support resource for employee questions related to:
- Timekeeping and session accuracy
- Basic HR processes (forms documentation routing of requests)
Coordinate and route employee questions concerns and requests to the assigned HR Coordinator in accordance with established HR protocols.
Assist with distributing and collecting HR-related forms acknowledgments and documentation.
Support onboarding and offboarding processes including:
- New hire paperwork coordination
- Timekeeping system access
- Badge creation and basic orientation support
Maintain organized confidential HR and personnel records in accordance with company policies.
Note: This role does not provide policy interpretation legal guidance or employee relations determinations and escalates such matters to the assigned Supervisor HR Coordinator or HR leadership.
General Office & Front-Office Support
Open and close the office in accordance with established procedures.
Serve as a first point of contact for clients visitors and staff both in person and over the phone.
Answer screen and route incoming calls; respond to general inquiries or direct callers to appropriate departments.
Assist clients and staff with check-in and basic administrative needs.
Maintain a professional welcoming and organized front-office environment.
Route scheduling inquiries and cancellations to appropriate operational staff.
Office Administration & Facilities Support
Order track and restock office clinic and administrative supplies as assigned or requested through site leadership.
Coordinate general office maintenance needs including submitting service or repair requests as requested by site leadership.
Monitor office spaces for safety cleanliness and organization; escalate issues as
Skills Knowledge & Expertise
Required Qualifications
High school diploma or equivalent required; associates degree preferred.
13 years of experience in operations administration timekeeping office support or HR administrative support.
Experience interacting with employees clients or the public in a professional setting.
Strong working knowledge of electronic timekeeping systems (e.g. ADP or similar).
High level of attention to detail and organizational accuracy.
13 years of experience in operations administration timekeeping office support or HR administrative support.
Experience interacting with employees clients or the public in a professional setting.
Strong working knowledge of electronic timekeeping systems (e.g. ADP or similar).
High level of attention to detail and organizational accuracy.
Preferred Qualifications
Experience in healthcare behavioral health or other regulated environments.
Prior experience supporting HR administration or payroll audits.
Experience in healthcare behavioral health or other regulated environments.
Prior experience supporting HR administration or payroll audits.
Skills & Competencies
Exceptional attention to detail and accuracy
Strong customer service and communication skills
Professional discretion with confidential information
Ability to triage issues and escalate appropriately
Strong follow-through and documentation skills
Ability to manage competing priorities and deadlines
Exceptional attention to detail and accuracy
Strong customer service and communication skills
Professional discretion with confidential information
Ability to triage issues and escalate appropriately
Strong follow-through and documentation skills
Ability to manage competing priorities and deadlines
Job Benefits
At Holding Hands Inc. this isnt just a job its a chance to make a real difference.
We support individuals with developmental and intellectual disabilities in living meaningful independent lives. When you join our team you become part of something bigger than yourself a community built on compassion dignity and empowerment.
Required Experience:
Unclear Seniority
