Operations Supervisor

TITLE: OPERATIONS SUPERVISOR

REPORTS TO: DISTRICT MANAGER

The Operations Supervisor plans directs and coordinates operational activities across the Beverly Melrose and Brentwood stores. This position supports the profitability and operational efficiency of the retail business through effective inventory management receiving shipping store transfers fulfillment and maintenance of company standards. The Operations Supervisor ensures operational consistency across all three locations and proactively partners with Store Managers and Visual teams to support the overall customer and team experience.

COMPETENCIES:
Customer Focus
Drive for Results
Team Player
Time Management
Personal Credibility
Self-Starter / Proactive
Organization and Attention to Detail
Adaptability

RESPONSIBILITIES:
Support sales team to achieve store sales goals
Provide exceptional customer service and guarantee all team members are embodying company selling culture
Manage the RTV and store transfer process to ensure timely and accurate completion
Ensure each stores interior exterior visual presentation and operations are maintained in accordance with company standards.
Monitor the movement of all inventory and ensure staff adheres to all shipping/receiving policies and procedures

Prep new product for the sales floor and back stock according to policy and procedure
Maintain ongoing and proactive communication with management about new arrivals delivery delays and quality control
Keep each location accurately stocked with store supplies and partner with Store Manager to identify repair and maintenance needs in the store

Complete daily fulfillit orders to completion pulling product off sales floor check quality package and ship
Meet inventory accuracy and shrink requirements
Organize the stock room and ensure that accurate labeling logical placement neat arrangement and cleanliness are maintained
Support promote and assume responsibility for loss prevention in all areas of risk management physical security store cash controls inventory management and inter-store communication
Support the team in passing and be versed in all areas of the operational audit
Ensure staff is trained in all areas of POS usage

REQUIREMENTS:
Ability to travel across the 3 stores
Ability to constantly bend open lift carry and move merchandise and fixtures up to 50 pounds as needed
Continuous standing and walking; ability to move around all store areas and be accessible to customers
Ability to occasionally climb ladders as needed
Ability to work daily with telephone POS and computer equipment
Ability to work a flexible schedule including days nights weekends and holiday

SALARY & BENEFITS:
$24.00/hr-$25.00/hr
competitive employee discount
401(k) with an employer match
Medical dental and vision
Floating holidays