Operations Supervisor-Eligibility Unit

• Analyzes processes and procedures to optimize performance
• Coordinate training activities to ensure that all operations staff are trained to implement project activities effectively
• Effectively supervise a team of Eligibility Specialists and Attendance Tracker (AT) / ECF scanner staff
• Defines and sets operational goals
• Directly / delegate staff responsibilities to meet and/or exceed performance standards. Review staff performance and recommend corrective actions as needed
• Demonstrate excellent case management data entry and navigating skill in the CWW system
• Ensure new job seekers understand W-2 program rights responsibilities and service offerings
• Facilitate meetings with partners to promote full frequent communication
• Maintain and compile ongoing Eligibility Unit tracking reports assigned by the Operations Manager or Project Director
• Maintains knowledge of applicable federal state and local laws regulations and policies related to welfare and workforce programs
• Maximize performance and productivity
• Participate in development and maintenance of standard operating procedures
• Prioritizes assignments and adjusts or adapts service delivery as needed.
• Responsible for overseeing the projects programmatic activities and operations
• Reviews recommends reports and implements programs to ensure the project meets contractual obligations and compliance issues
• Understands all technical aspects of the operational units
• Other duties as assigned

Demonstrated ability to develop coordinate and implement W-2 Eligibility Unit services. Experience training mentoring and auditing team member performance. Ensure W-2 Eligibility team members assign new clients upfront participation activities complete CFD monitoring corrections timely CWW worker action items and required actions identified by ongoing internal QA reports. Ensure W-2 Eligibility Unit team members deliver services aligning and supporting W-2 contract outcomes and project goals. Excellent understanding of external / internal QA audit outcomes and actions necessary for improving future audit outcomes. Completes other W-2 Eligibility Supervisor duties as assigned by the W-2 Operations Manager or W-2 Project Director

Qualifications :

• Able to travel (Up to 20%)
• Bilingual language ability a plus
• Demonstrated customer service skills excellent leadership interpersonal and human resource management skills
• Experience organizing planning and developing program operations at a supervisory level
• Related bachelors degree from an accredited college or university or equivalent experience
• Knowledge about community resources and other State or Federal programs
• Must be computer literate and have MS Word and Excel skills at minimum and the ability to learn specialized databases and software systems

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.

When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM including Equus Workforce Solutions Ross Innovative Employment Solutions Dynamic Workforce Solutions DESI AGELIC and Grant Associates is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status genetic information or any other characteristic protected by applicable federal state or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application interview or selection process please contact

Remote Work :

No

Employment Type :

Full-time