Operations Supervisor Brockton

POSITION SUMMARY:

The Operations Supervisor coordinates and monitors daily administrative and financial operations for the assigned department(s) within an ambulatory or hospital-based setting. Under general supervision this role serves as the primary administrative liaison managing workflow and supervising professional and clerical staff to ensure efficient operational flow and high-quality service delivery. The position exercises direct supervision over department administrative personnel and unit coordinators to support the strategic operational goals of the business unit.

Position: Operations Supervisor

Department: Surgical Specialties Brockton

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Staff Supervision & Performance Management: Supervises trains and assigns tasks to administrative personnel and unit coordinators; manages the onboarding/orientation process in collaboration with department educators and conducts annual performance appraisals to ensure compliance with departmental standards.
• Workflow & Quality Control: Manages daily administrative workflow and monitors the quality of work within the assigned group to ensure efficient operations timely completion of tasks and adherence to regulatory and hospital guidelines.
• Schedule & Payroll Coordination: Coordinates and maintains the monthly staff schedule; tracks hours leaves and time off to compile and submit accurate weekly timesheets to management or the Payroll Department.
• Employee Relations Support: Serves as the first point of contact for employee benefit and payroll inquiries and partners with managers and Human Resources to resolve basic employee relations issues.
• Office & Inventory Management: Oversees the maintenance of departmental files manuals and records; monitors supply inventories and equipment functionality to handle purchasing within the established budget and coordinate necessary IT or vendor repairs.
• Administrative & Communication Support: Manages departmental correspondence handles phone inquiries with a professional manner and creates reports spreadsheets and presentations to support data-driven decision-making.
• Meeting & Event Coordination: Plans organizes and coordinates departmental meetings receptions and functions including managing schedules catering and audio-visual/technology setups.
• Compliance & Operational Support: Maintains data confidentiality regarding professional and patient issues (e.g. correspondence billing test results) while conforming to hospital standards of performance infection control and safety procedures.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

REQUIRED EDUCATION AND EXPERIENCE:

• A Bachelors degree or at least three years of experience in a similar medical office setting is required

PREFERRED EDUCATION AND EXPERIENCE:

• 1 year supervisory experience

CERTIFICATES LICENSES REGISTRATIONS REQUIRED:

• N/A

CERTIFICATES LICENSES REGISTRATIONS PREFERRED:

• N/A

KNOWLEDGE SKILLS & ABILITIES (KSAs):

• Knowledge of clinical operations hospital financial tracking human resources policies and physician reimbursement regulations.
• Ability to mentor guide and motivate direct reports through demonstration of best practices.
• Oral and written communication skills to handle internal and external stakeholder interactions professionally
• Ability to prioritize and manage multiple administrative projects simultaneously and produce expected results.
• Proficiency using personal computers computerized healthcare information systems word processing spreadsheets and presentation applications.
• Critical thinking analytical and problem-solving skills to resolve workflow and administrative inefficiencies.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However our approach to determining base pay is comprehensive and a broad range of factors is considered when making an offer. This includes education experience skills and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs internal equity and addition BMCHS offers generous total compensation that includes but is not limited to benefits (medical dental vision pharmacy) discretionary annual bonuses and merit increases Flexible Spending Accounts 403(b) savings matches paid time off career advancement opportunities and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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