Operations Strategy & Enablement Instructional Designer

Position Summary

We are looking for an experienced Instructional Designer to create learning and performance solutions that help employees succeed and deliver great customer this role you will partner with business leaders to identify performance needs and design scalable solutions that improve employee readiness productivity and business results.

This position is ideal for someone who enjoys solving business challenges designing modern learning experiences using data to drive decisions and leveraging technology to improve performance.

Key Responsibilities

• Partner with leaders and stakeholders to identify performance gaps and recommend effective solutions.
• Design develop and implement learning programs performance support tools knowledge resources and communications.
• Create engaging learning experiences using instructor-led virtual digital and self-paced formats.
• Apply adult learning principles scenario-based learning microlearning and other modern instructional design techniques.
• Use operational quality and learner data to measure effectiveness and drive continuous improvement.
• Collaborate with subject matter experts and business partners to ensure solutions align with business goals.
• Leverage AI automation and emerging technologies to improve learning outcomes and scalability.
• Support enterprise standards templates and best practices for learning and performance enablement.
• Mentor peers and promote a culture of continuous learning and innovation.

Qualifications

• High School Diploma or GED required. Bachelors degree or higher education preferred.
• Certification in instructional design learning or performance improvement preferred.
• 5 years of experience designing learning and performance solutions in a corporate environment.
• Strong knowledge of instructional design methodologies and adult learning principles required.
• Experience analyzing performance challenges and identifying root causes.
• Proven ability to design solutions that improve employee performance and business results.
• Strong consulting communication facilitation and stakeholder management skills.
• Experience using data and performance metrics to evaluate and improve learning effectiveness.
• Proficiency with instructional design tools such as Articulate Storyline.
• Experience supporting operations customer service healthcare or regulated industries.
• Experience with tools such as Camtasia Adobe Creative Cloud or Vyond.
• Experience leveraging AI automation and emerging technologies in learning and development.
• Knowledge of knowledge management performance support and operational readiness strategies.

Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule (three days per week): Bloomfield CT Chattanooga TN Denver CO St Louis MO or Scottsdale AZ.

If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position we anticipate offering an annual salary of 84800 - 141300 USD / yearly depending on relevant factors including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year paid holidays and leaves of absence. For more details on our employee benefits programs click here.

About The Cigna Group

Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.