Operations Specialist Campus Engagement (Visit & Event Experience Focus)

Job Summary:

The Operations Specialist Campus Engagement provides hands-on logistical and operational support for daily campus visit programs group visits information sessions and the student ambassador program. This position ensures visitors have an exceptional campus experience.

Who we are:

Founded in 1824 Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity science and technology together to address societys greatest cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry disciplined practice and hands-on application. Our strategic plan RPI Forward charts a pioneering course for the next era of RPI.Explore the RPI Forward plan.

Nestled on a beautiful 275-acre campus in upstate NY RPI is home tofive schools 32 research centers three makerspaces an observatory one of the worlds fastest supercomputers and the IBM Quantum System One - the first university-based quantum computer in the world.

With top notch employee health and retirement benefits Rensselaer offers its full-time employees a generous paid time off program tuition remission and opportunities for career growth.

Minimum Qualifications:

• High School Diploma or GED required.
• Minimum of three (3) years of related experience or an equivalent combination of education training and experience.

Relevant combinations of education training and experience may be considered.

Minimum Knowledge Skills and Abilities:

• Strong organizational and customer service skills
• Proficiency with Microsoft Office

Preferred Knowledge Skills and Abilities:

• Working proficiency with Student Customer Relationship Managemen (SCRM) for visitor records and event registration preferred;
• Familiarity with document imaging operations and CRM data quality standards preferred.

Representative Job Duties:

• Plan and staff daily campus visit programs group visits and information sessions.
• Manages visit logistics including room setups materials signage parking and wayfinding.
• Provides telephone and front desk coverage as scheduled answering questions routing calls handling parent counselor and student inquiries returning main office voicemail/email and resolving issues within 24 hours.
• Provides day-of campus event support including registration check-in visitor greeting wayfinding assistance and troubleshooting.
• Assists in the entry of information into Slate to ensure accurate and up-to-date information on applicants high school counselors programs alumni involvement and related records.
• Supports document imaging operations and CRM-related data entry for visitor records event registrations and ambassador program records.
• Supervises trains and coordinates student ambassador tour schedules.
• Coordinates catering facilities and technology needs as part of event planning.
• Maintains visit materials and event inventory.
• Assists counselors in the college fair registration process when needed.
• Assists with social media content during campus events.
• Supports accessibility for campus visitors.
• Performs other duties as assigned in support of departmental and institutional objectives.

Shift:

Business Hours with weekends or evenings occasionally required

Starting Salary/Rate:

Expected hiring range:$18.50 - $22.00

Pay transparency disclosure: The selected candidates salary will be determined based on factors that include the available budget internal equity and the final candidates qualifications experience education and other job-related credentials. This hiring range is provided as Rensselaers good faith estimate of the expected hiring range at the time of posting.

Application instructions:

Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.

If you need assistance with the online application process please contact

Applications will be accepted until the position is filled.

Total Compensation and Benefits Information:

Rensselaers Total Compensation Program is designed to provide stable pay growth a comprehensive and affordable benefits package and a comprehensive and affordable retiree medical and prescription plan. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information please visitBenefits Human Resources ().