Operations Project Manager

Are you an experienced project manager looking for a role where you can build scalable processes and enable high-performing teams If so read on!

About Us
Oxalis is a technology consulting and systems integration firm helping government agencies and highly regulated industries modernize at scale. We design implement and integrate enterprise platformsconnecting strategy to execution through hands-on delivery deep technical expertise and pragmatic change management. We are implementors first. Our consultants build configure integrate and operationalize technology solutions that deliver lasting outcomes.

About the Role
The Operations Project Manager (Ops PM) is accountable for the strategy design and continuous improvement of our internal operational workflows policies and tooling. This role focuses on how work moves through the organization ensuring that processes are scalable measurable and aligned with product and business goals.

The Ops PM partners with product engineering go-to-market and central operations to define operating models specify business requirements for internal tools and drive programs that increase operational efficiency and quality.

Scope and Focus Areas

• Operational workflows that support product delivery launch and lifecycle (e.g. intake prioritization execution and post-launch processes).
• Internal tools and systems used by product operations and cross-functional teams to plan track and measure work.
• Governance policies and standards that define how teams operate (e.g. decision-making approvals change management).
• Data reporting and feedback loops that inform continuous operational improvement.

Key Responsibilities
Operational Strategy and Design

• Define and maintain the target-state operating model for key product and operational workflows including clear roles responsibilities and handoffs.
• Translate business and product strategy into practical scalable operational processes and standards.
• Identify and prioritize operational pain points bottlenecks and failure modes across teams; propose and drive solutions with clear success criteria.

Process Management and Continuous Improvement

• Document and maintain end-to-end workflows including triggers inputs/outputs owners and systems involved.
• Run periodic process reviews with stakeholders to assess what is working where friction exists and where simplification or automation is needed.
• Design and run experiments to improve throughput quality or experience (e.g. changes to intake triage SLAs or approvals).
• Create and maintain operational playbooks that make expectations and best practices explicit for all involved teams.

Tooling and Systems Enablement

• Own and refine business requirements for internal tools that support operations (e.g. work management intake workflow automation reporting).
• Partner with product and engineering owners of internal tools to prioritize improvements clarify use cases and validate solutions with operational users.
• Define and maintain configuration guidelines templates and conventions so tools reflect the intended operating model and remain consistent across teams.

Change Management and Adoption

• Plan and execute change management for new or updated operational processes and tools including communication training and support plans.
• Create clear concise documentation and artifacts that help teams understand what is changing why and how success will be measured.
• Gather feedback from impacted teams incorporate learnings into future iterations and ensure changes are embedded into day-to-day operations.

Measurement Reporting and Governance

• Define operational KPIs and success metrics for workflows and initiatives (e.g. cycle times throughput quality adoption satisfaction).
• Partner with analytics and operations teams to implement data pipelines dashboards and reports that make performance visible and actionable.
• Support operational governance forums by surfacing insights tradeoffs and recommendations for process and tooling investments.

About You

• Prior experiencein consulting strategic initiatives PMO support or operational enablement roles.
• Experience operating in ambiguous environments where success depends on judgment and followthrough.
• Familiarity with PMO operations or crossfunctional execution models.
• Highly independent and proactive; comfortable owning work endtoend.
• Strong written and verbal communication skills; able to produce polished materials quickly.
• Detailoriented with a strong sense of quality and accountability.
• Customerexperiencefirst mindset. Process serves people not the other way around.
• Working knowledge of Jira and Confluence (or similar work management tools).
• Strong SharePoint skills preferred.
• Comfortable navigating multisystem environments and keeping work aligned.

Why Work for Us
Join Oxalis and be part of a teamthatstransforming how regulated industriesoperatethroughcutting-edgesolutions. Here leadership means driving innovation and owning your impact; empathy shapes our people-first culture; growth is constant; quality defines everything we deliver; and curiosity fuels our drive to solve complex challenges.

Location
This role is ahybridrole in St Louis MO with onsite work at the client on Tuesday Wednesday and Thursday.

EqualOpportunity Statement
Oxalis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

The posted salary range for this position is $104000-$140000.