Operations Program Manager

Handshake was founded on a simple belief that everyone deserves a path to a great career regardless of where they went to school or who they know. Today we power 25 million job seekers 1 million employers and 1600 educational institutions.

In 2025 we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations publish benchmarks and push the boundary of data. Weve grown from $0 to $1B run rate and pay $60M to over 30K individuals every month.

Why join Handshake now:

• Shape how every career evolves in the AI economy at global scale with impact your friends family and peers can see and feel

• Partner hand-in-hand with world-class AI labs Fortune 500 partners and the worlds top educational institutions

• Work together with engineers scientists operators and more from Palantir Meta Scale AI and former YC founders

• Build a massive fast-growing business with billions in revenue

Human data is the core infrastructure to AI advancement. Frontier AI labs currently improve model capabilities with various data-intensive post-training techniques. We believe that data spend for AI training will increase by 3-5x in the next few years and continue for much longer as models take on new domains. Handshake AI supports all of the frontier AI labs working on their most complex data at the largest scale.

The Operations Program Manager Central Operations is an individual contributor role driving the execution of high-impact operational programs across Central Operations core functions Contractor Operations Marketplace & Allocations Trust & Safety and Pay. This is a hands-on role focused on designing improving and scaling operational processes through strong program management data fluency and structured execution. Youll partner closely with Legal Finance Product Engineering Analytics and Delivery to translate operational needs into clear requirements execution plans and measurable outcomes bringing structure to ambiguity so programs run smoothly end-to-end.

• Own and execute operational programs end-to-end across Central Operations functions

• Translate operational needs into clear requirements execution plans and measurable outcomes for cross-functional partners

• Analyze performance data to identify trends gaps and opportunities for improvement

• Build and optimize processes to improve efficiency quality and scalability

• Partner cross-functionally to launch and iterate on operational initiatives

• Track and report on key metrics ensuring programs meet performance targets

• Drive continuous improvement through structured problem-solving and experimentation

• 2 years of experience in operations technical program management or a similar individual-contributor role supporting cross-functional initiatives

• Strong analytical skills with the ability to use data to inform decisions

• Strong SQL and data analysis skills with the ability to independently pull analyze and investigate operational data to surface actionable insights

• Proven ability to manage multiple cross-functional programs or workstreams simultaneously with strong organizational skills and attention to detail

• Comfort operating in ambiguous environments including working in the weeds of operational workflows and translating messy real-world processes into structured clear plans

Bonus points:

• Experience in one of Central Operations core functions Contractor Operations Marketplace & Allocations Trust & Safety or Pay

• Strong problem-solving skills with a structured approach to complex challenges

• Strong written and verbal communication skills particularly in documenting requirements and communicating status risks and tradeoffs

• Experience operating in fast-paced metrics-driven environments with a bias toward execution and continuous improvement

Handshake delivers benefits that help you feel supported and thrive at work and in life.

The below benefits are for full-time US employees.

Ownership: Equity in a fast-growing company

Financial Wellness: 401(k) match competitive compensation financial coaching

Family Support: Paid parental leave fertility benefits parental coaching

Wellbeing: Medical dental and vision mental health support $500 wellness stipend

Growth: $2000 learning stipend ongoing development

Remote & Office: Internet commuting and free lunch/gym in our SF office

Time Off: Flexible PTO 15 holidays 2 flex days

Connection: Team outings & referral bonuses

Explore our mission values and comprehensive US benefits at Experience:

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