Operations & Program Integration SME

• Lead enterprise-level program integration activities across multiple workstreams ensuring alignment of operational technical and strategicobjectives.
• Establish andmaintaingovernance structures decision-making processes operating rhythms and performance reporting frameworks for complex healthcare transformation initiatives.
• Facilitate collaboration among VHA leadership program offices contractors technology vendors and implementation partners to drive successful outcomes.
• Analyze and document current-state and future-state business processes operational workflows organizational structures and program dependencies.
• Identifyoperational gaps resource constraints and process improvement opportunities and develop actionable recommendations.
• Support requirements management activities including gatheringvalidating documentingandmaintainingbusiness and functional requirements.
• Develop andmaintainprogram artifacts including roadmaps integrated master schedules implementation plans risk registers dependency trackers and executive briefings.
• Monitor and manage program risks issues assumptions and dependencies andfacilitateresolution through established governance channels.
• Coordinate activities across multiple technology and operational initiatives to ensure alignment with enterpriseobjectivesand implementation timelines.
• Support acquisition planning contractor coordination and performance management activities by providing strategic advice and operational insight.
• Collaborate with technical teams to ensure solutions align with business requirements operational processes and user needs.
• Support executive leadership with strategic communications decision support materials portfolio reporting and program analyses.
• Establish metrics and performance measures to evaluate program progress operational effectiveness adoption and business outcomes.
• Facilitate stakeholder engagement sessions workshops interviews and working groups to build consensus and drive informed decision-making.
• Support healthcareoperationsmodernization initiatives including patient scheduling workforce transformation digital service delivery and veteran experience improvements.
• Apply knowledge of VA policy governance and organizational dynamics to support successful program execution in a highly matrixed environment.

• Bachelors degree from an accredited institution.
• Minimum of ten (10) years of professional experience supporting federal healthcare programs with a strong preference for Veterans Affairs experience.
• Minimum of seven (7) years of experience leading program management operations modernization business transformation or strategic integration efforts.
• Demonstrated experience supporting complex multi-stakeholder initiatives involving government contractor and technology vendor teams.
• Experience supporting enterprise healthcare technology implementations digital transformation programs or large-scale operational improvement initiatives.
• Knowledge of Veterans Health Administration (VHA) operations healthcare delivery models governance structures and business processes.
• Experiencefacilitatingexecutive-level governance forums and presenting tosenior government leadership.
• Strong business process analysis operational assessment andrequirementsmanagement skills.
• Experience developing andmaintainingproject plans schedules governance artifacts risk management documentation and executive reporting products.
• Ability to synthesize complex operational technical and organizational information into actionable recommendations.
• Proficiencywith Microsoft Office 365 applications including Word Excel PowerPointTeams SharePoint and Visio.
• Excellent written and verbal communication skills with the ability to effectively engage executive operational technical and frontline stakeholders.
• Ability to work independently and effectively within multidisciplinary teams in a fast-paced environment.
• Ability to work in the U.S. indefinitely without sponsorship
• Ability to obtain a public trust

Preferred Qualifications

• Masters degree in Healthcare Administration Public Administration Business Administration Information Systems ora related field.
• Experience supporting Enterprise Patient Scheduling (EPS) community care direct care veteran self-service platforms or healthcare scheduling operations.
• Project Management Professional (PMP) Lean Six Sigma Certified Scrum Master (CSM)Prosci or similar certification.
• Experience supporting VHA VBA OIT or other federal healthcare organizations.
• Familiarity with Agile delivery methodologies portfolio management processes and enterprise governance frameworks.
• Experience coordinating large contractor ecosystems system integratorsand/or enterprise technology vendors.

Compensation & Benefits

PFS offers a benefits package that may include health dental and vision coverage; flexible spending accounts; disability and life insurance; a retirement plan; paid time off; and other programs to support employees and their moreabout PFS Benefits.

The posted salary range is the companys good-faith estimate for this role. PFS benefits and compensation are determined by various factors including but not limited to location; the individuals particular combination of education knowledge skills competencies and experience; as well as contract and organizational requirements.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race color religion sex parental status national origin age disability genetic information political affiliation military service or other status protected by law.

Accommodations

PFS is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application or interview process please contact us at Reasonable accommodations are available to ensure applicants with disabilities have equal access to the hiring process in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Workplace Health Safety and Compliance

This position may be subject to clientspecific or governmentmandated vaccination health or safety requirements which may change over time.

Texting Privacy Policy and Information:

• Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Message frequency will vary depending on the application process.
• Msg & data rates may apply.
• Opt out at any time by texting stop.