Operations NorCal

Job Description

for StygianHC NorCal Operations Staff Member

Responsibilities:

• Receive process and ensure accurate entry of data associated with orders
  

• Find product pricing and availability from standard suppliers for quote requests This includes contacting suppliers to confirm prices inventory lead time return policies order to prepare a quotation.
  

• Use the the Stygian browser and AI tools to generate quotations for customers
  

• Generate quotes quickly and accurately returning them on the same day whenever possible. For more complex quotes the turnaround time objective is within 2448 hours.
  

• Take responsibility for accurate order execution upon receipt of a PO.
  

• Ensure bills are recorded correctly in our accounting system and ensure that refunds are correctly recorded as credit notes.
  

• Track order shipments promptly ensuring customers are notified of ETAs in a timely manner guaranteeing on-time delivery and assisting customers with returns damaged or lost goods and other special circumstances.
  

• Generate and send customer invoices after items are shipped to ensure timely billing.
  

• Maintain accurate opportunity information in the Stygian CRM system (Zoho CRM) Ensure that important information such as supplier order number PO# supplier name and tracking number is accurately entered into the CRM system.
  

• All quotes should be started as Opportunities in the Zoho CRM system and the Stygian Quote Tool used to start processing the quote.
  

• Track all quotations and orders and handle/alert exceptions For open quotes follow up with the customer promptly.
  

• Develop relationships with key vendors to ensure smooth transactions. and if necessary negotiate prices.
  

• Manage cloud-based workflow for online orders (Stygian eCommerce system)
  

• Handle arrangements associated with customer meetings including travel logistics.
  

• Manage relationships for existing accounts ensuring top-tier customer service and that customers are well taken care of including seeking new opportunities and fulfilling orders
  

• Handle customers eCommerce order exceptions including delivery issues returns or product defects.
  

Desired Traits

• Willingness and capacity to learn rapidly; curiosity about gaining new knowledge and mastering skills
  

• Flexibility and a positive can-do attitude
  

• Strong attention to detail is a must
  

• Strong ability to work effectively as part of a team
  

• Resourceful capable of solving problems independently
  

• Familiar with accounting systems and preferably the Zoho CRM system skilled in using Mac computers and capable of work efficiently
  

• Prefer Northern California applicants able to occasionally travel within the SF Bay Area to support customer orders. Must reside in the Pacific Time Zone.
  

• Ability to occasionally deal with high-pressure situations
  

• Multilingual skills are a big plus (Native English level communication aptitude is required; Mandarin Chinese or Spanish is a bonus)
  

• Military veterans are strongly encouraged to apply
  

• Authorized to work legally in the United States.
  

Educational Background

• Strong academic record
  

• BA in Business or similar degree
  

• Equivalent life experiences will be considered
  

工作描述-Stygian运营助理经理职位

工作职责

• 接收录入处理和订单相关的各种数据确保数据的准确录入
  

• 对于客户的报价请求能从多种渠道查找到相关产品的价格库存等信息 找出可得的最优价格
  

• 能够使用 Stygian 的报价处理工具为客户生成报价
  

• 能够使用XERO会计系统来生成发票发给客户
  

• 能够使用XERO会计系统修改报价发送报价创建信用票据账单等
  

• 熟悉基本的财务知识能够处理对客户的收款和对供应商的付款制作Remittance Advice
  

• 能够熟练的使用CRM系统能够创建订单并且确保和维持录入的订单信息的准确性
  

• 能够及时的跟踪所有报价和订单并能够处理异常情况
  

• 能够与主要供应商建立良好的关系确保订单和交易顺利进行
  

• 能够管理基于云端的在线订单的工作流程电子商务 Punchout
  

• 处理与客户会议相关的安排包括旅行的费用和报销等
  

• 能够制作公司市场宣传所需要的介绍公司的幻灯片及其它材料
  

• 能够与现有客户维持良好的关系 并且有能力开发新的机会和客户履行订单
  

• 能够处理需要通过电子邮件手动处理的电子商务订单的异常情况
  

• 能够负责任地准确地下订单跟进订单并向客户更新订单的运送情况
  

• 能够处理订单的售后问题提供客户支持如退货换货货物损坏等情况
  

期望的候选人特质

• 愿意并且有能力快速的学习和上手
  

• 能够灵活地处理工作中的困难和挑战
  

• 积极进取的态度主动的发现问题解决问题
  

• 团队合作能力能够有合作意识
  

• 有多种解决问题的办法的能力能够独立解决问题
  

• 较强的搜集信息和整合信息的能力这在制作报价中至关重要
  

• 仔细认真注意细节把握每一个细节
  

• 能够偶尔应对高压的工作情况
  

• 能够有较强的英语表达能力口语和书面语能力较强
  

• 自信大方勇于尝试新事物敢于挑战自我
  

• 强烈鼓励退伍军人申请
  

教育背景

• 优异的学术成绩
  

• 具有商业/商务背景的学士或以上更佳
  

• 同等情况的生活经历将被纳入考虑范围
  

• 接受OPT CPT的申请者
  

待遇和福利

• 待遇随表现情况会逐步上升
  

• 表现特别突出者可提供Visa Sponsor