Operations Manager

Compensation & Benefits

$75000$90000 per year plus bonus potential

Medical dental and vision coverage

401(k) with employer match

Paid time off (PTO)

Eight paid holidays: New Years Day Good Friday Memorial Day Independence Day Labor Day Thanksgiving Black Friday and Christmas Day

The Role:

The Business Operations Manager is the dependable center of our operation the administrative engine behind our district managers property managers and field teams and the internal point person for two key outside partners: our digital marketing vendor and our call center provider.

Its a mix of administrator coordinator and vendor manager roughly 6575% operations administration with the rest spent making sure our outside partners deliver. If you like being the reason things dont fall through the cracks this role is built to grow as we do.

The Business:

Moove In Self Storage is one of the fastest-growing self-storage brands in the country. We build acquire and run clean modern technology-enabled storage facilities and were just getting started.

Get to know us at the person an entire operation runs on:

At Investment Real Estate LLC (IRE LLC) the team behind the Moove In Self Storage brand weve grown to dozens of locations across the Northeast and Mid-Atlantic by doing the unglamorous stuff exceptionally well. We run on EOS (the Entrepreneurial Operating System): clear goals real accountability no bureaucracy for its own sake. If youre the one your team leans on to keep the trains running on time keep reading.

What Youll Do:

Keep operations humming (your core focus)

Own the daily administrative workflows behind our district and property managers and operations leadership.

Build and continuously improve SOPs trackers and reporting templates that hold up under pressure.

Drive clean timely information between corporate and the field announcements policy updates staffing notices and reminders that land before theyre needed.

Produce recurring reports and KPI summaries on schedule catch anomalies early and run a disciplined meeting cadence agendas notes and action items that get tracked and chased to closure.

Be the first fastest answer for field admin questions and routine platform issues solved for good not just for today.

Stay ahead of compliance documentation and deadlines and escalate issues to leadership early.

Drive continuous process improvement hunt down the bottlenecks everyones tolerated and engineer a better way through them.

Manage our digital marketing vendor

Own the day-to-day relationship for paid search SEO website and Google Business Profile work.

Scrutinize deliverables and performance reports and translate the metrics into plain-English calls to action for leadership.

Hold the vendor accountable to scope budget timelines and results.

Anticipate location-level needs (new listings promotions content and profile updates) and get them to the vendor proactively.

Manage our call center vendor

Own the day-to-day relationship for inbound overflow and after-hours call handling.

Hold performance to clear service levels answer rates conversion lead handling and quality.

Keep facility info pricing promos and scripts accurate and ahead of changes.

Stay on top of lead follow-up and missed-call resolution with the field and audit invoicing against actual call volume.

What you bring:

3 years in operations administration or coordination ideally supporting a multi-site business.

Exceptional organizational time-management and project coordination skills a near-superpower for juggling many moving parts without dropping any.

Sharp written and verbal communication the connective tissue between corporate and the field.

Self-direction attention to detail and reliability under competing deadlines.

Nice to have:

Solid skills with spreadsheets docs shared drives and reporting dashboards.

Enough digital marketing fluency (paid search SEO web local listings) to manage a vendor and ask the right questions.

Experience managing outside vendors (marketing call center or similar).

A background in self-storage real estate property management retail or another multi-unit operation.

Familiarity with EOS and KPI/scorecard-driven reporting.

Comfort with CRMs marketing platforms or property-management software.

Physical Requirements:

Duties performed in a standard indoor office environment.

Be stationary for prolonged periods of time.

Stooping bending twisting reaching and repetitive motion may be required in the completion of job duties.

Must be able to lift 10 pounds.