Operations Manager

We at Heritage Home Service are hiring a Operations Manager to lead from the front in Salem MA!

At Heritage Home Service we deliver top-tier residential plumbing heating cooling and electrical services with an uncompromising focus on customer experience and operational excellence. Backed by decades of expertise and a highperformance culture we are a trusted leader in home servicesand were growing fast.

This is a highimpact leadership role for someone who thrives in a fastpaced environment and wants true ownership over people performance and outcomes. This is not a maintenance roleits a builder role. You will develop teams drive performance and take ownership of a rapidly growing department.

$100000$140000 total compensation(salary performance bonuses)

• Competitive Compensation Your expertise and results are rewarded.

• Leadership Development Build coach and elevate a team of technicians into high performers and future leaders.

• P&L Responsibility Directly influence financial outcomes through operational excellence.

• Fast Career Growth Proven leaders advance quickly as the business scales.

• High Autonomy Operate with strategic guidance while making independent realtime decisions.

• Comprehensive Benefits Industryleading benefits and employee support.

• Lead manage and develop a team of Plumbing & Electrical Technicians.

• Set clear expectations and hold the team accountable to results and standards.

• Build a culture of ownership urgency and continuous improvement.

• Drive team financial performance through goalsetting reporting and coaching.

• Use data to diagnose issues and drive improvement.

• Translate operational decisions into financial outcomes.

• Partner with operations dispatch and customer service to streamline processes.

• Improve efficiency through scheduling workflow optimization and performance tracking.

• Own the outcome of every job including escalations.

• Ensure responsiveness professionalism and highquality service delivery.

• 5 years of management experience in plumbing or military service.

• Ability to inspire and drive personal and professional growth in team members.

• Commitment to delivering unmatched homeowner satisfaction.

• Strong leadership skills with a track record of achieving business goals.

• Detailoriented organized and effective at multitasking.

• Strong presentation and group communication skills.

• Confident decisive communicator in a fastpaced goaldriven environment.

• Proficient with computers and Microsoft Office (Excel Word PowerPoint).

• Medical Dental and Vision Insurance

• 401(k) with 4% company match

• Paid Time Off & Paid Holidays

• Companyprovided life & disability insurance

At Heritage Home Service we dont just offer jobswe build careers. If youre ready to make an impact lead a talented team and grow with a company that values your expertise we want to hear from you.

Heritage Home Service may conduct a preemployment background check and drug test subject to applicable law.