Operations Manager

Ascend Autism

Job Location:

Westport, WA - USA

Yearly Salary: USD 55000 - 65000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Ascend Autism Group
Westport CT
Full Time
Salary - $55000-$65000 annually plus quarterly bonus opportunities!

About Us:
Ascend Autism is a family-centric tech-enabled autism therapy company serving children and families across the Northeast. Through a natural and accessible approach to Applied Behavior Analysis (ABA) Ascend Autism is elevating outcomes for children diagnosed with autism spectrum disorder (ASD). At Ascend Autism we prepare kids and families for whats next.

About the Role:
The Operations Manager will support the day-to-day operations of Ascend Autisms Farmington center and play a key role in ensuring the center runs smoothly efficiently and in alignment with company standards. This role requires a highly organized hands-on operator who can manage scheduling support BT/RBT hiring and onboarding maintain center systems coordinate facility needs and help create a positive experience for employees clients and families.

The Operations Manager will also serve as an important center-level leader in staff communication family coordination and operational follow-through. This position includes meaningful involvement in BT/RBT interviews onboarding schedule management customer service and employee accountability conversations related to reliability attendance tardiness and professionalism.

The ideal candidate:
The ideal candidate is proactive detail-oriented adaptable and comfortable working in a fast-paced healthcare services environment. This position will partner closely with the Center Director clinical leadership HR and other support teams to promote operational excellence strong communication schedule consistency and a high-performance culture grounded in collaboration honesty problem solving accountability and clinical excellence.

Key Responsibilities:

Center Operations & Daily Execution
1. Support the day-to-day operations of the center to ensure a safe organized clean and professional environment
2. Maintain center organization inventory materials supplies and operational readiness in alignment with client and staff needs
3. Identify facilities maintenance or vendor-related issues and coordinate timely follow-up as needed
4. Help ensure the center remains compliant with applicable company policies procedures and operational standards
5. Assist therapists and center team members with client-related operational needs as appropriate
6. Support special projects center events and other operational initiatives as assigned

Scheduling Attendance & Staffing Coordination
1. Create update and maintain center schedules for behavior therapists in coordination with clinical and operational leadership
2. Coordinate shift coverage schedule changes call-outs and staffing adjustments in a timely and organized manner
3. Maintain strong visibility into staffing needs and proactively communicate scheduling risks or gap
4. Partner with the Center Director and clinical team to support schedule consistency for clients families and employees
5. Monitor attendance tardiness and schedule adherence escalating concerns and participating in follow-up conversations as appropriate
6. Participate in difficult conversations with employees related to attendance reliability schedule consistency professionalism and center expectations
7. Use scheduling systems accurately and consistently to support real-time communication and execution

BT/RBT Hiring Interviewing & Onboarding
1. Conduct second/final round interviews and site visits for BT/RBT candidates who advance beyond the initial screening stage
2. Evaluate candidates for reliability professionalism communication skills schedule fit culture fit and readiness to work with young children with autism
3. Provide hiring recommendations to the Center Director HR and recruiting team based on final-round interviews and site visits
4. Coordinate BT/RBT onboarding and training logistics for the center
5. Partner with HR and recruiting teams to support candidate flow interview scheduling hiring needs and new hire readiness
6. Help ensure new employees are welcomed prepared and supported during the onboarding process
7. Support training coordination and follow-up to ensure employees understand center expectations workflows scheduling requirements and company standards

Family Communication & Customer Service
1. Serve as a professional and responsive point of contact for family communication related to scheduling attendance center logistics and operational questions
2. Build rapport and maintain positive relationships with families through timely clear and solutions-oriented communication
3. Coordinate with clinical leadership to ensure family communication is accurate appropriate and aligned with each clients care team
4. Support family-facing communication during schedule changes staffing updates center events and other operational matters
5. Participate in difficult or sensitive conversations with families when appropriate in partnership with the Center Director and clinical leadership
6. Help ensure families experience Ascend as organized responsive compassionate and professional

Systems Reporting & Administrative Operations
1. Maintain accurate and timely updates in CRM scheduling HR and other operational systems
2. Prepare weekly operational reports for the Center Director and leadership team
3. Track key operational items follow-ups and documentation with a high level of accuracy and accountability
4. Respond to employee family and client inquiries or issues in a timely professional and solutions-oriented manner
5. Support administrative documentation internal communication and operational workflows as needed
6. Use Microsoft Office and other technology platforms to improve organization visibility and execution

Culture Communication & Team Support
1. Promote a positive center culture that supports high morale accountability teamwork and excellent client service
2. Build strong rapport with employees families clients and cross-functional support teams
3. Serve as a reliable point of contact for operational questions scheduling needs and day-to-day center support
4. Communicate clearly and professionally across clinical administrative and leadership teams
5. Model Ascends values and help reinforce expectations related to reliability professionalism attendance communication and center readiness
6. Support a culture of accountability by addressing issues directly professionally and in partnership with leadership

Qualifications:

Bachelors degree preferred ideally in Business Operations Management Healthcare Administration Human Services Education or a related field
Minimum of 3 years of experience in operations management administration customer service healthcare services education childcare or a related leadership role
Experience interviewing onboarding coaching or managing frontline employees preferred
Experience in healthcare services behavioral health childcare education ABA or a related service-based environment preferred
Facilities management or vendor coordination experience preferred
Strong organizational communication and problem-solving skills
Ability to handle sensitive conversations with professionalism discretion and sound judgment
Ability to manage multiple priorities adapt quickly and follow through in a fast-paced environment
Comfortable using technology scheduling systems CRM platforms and productivity tools to support day-to-day execution
Proficient with Microsoft Office Suite including Word Excel PowerPoint and Outlook
Strong attention to detail and ability to maintain accurate records schedules reports and documentation
Collaborative team-oriented and comfortable working closely with clinical HR and operational leadership

Benefits:

Competitive salary with bonus opportunity
Health dental and vision insurance
401(k) match
PTO and paid holidays
Tuition reimbursement
Referral program
Career advancement opportunities for top performers
Supportive and collaborative team culture

Work Environment:

Center-based environment supporting children receiving ABA therapy
Moderate to loud noise level at times
Frequent interaction with employees clients families and clinical team members

Physical Requirements:

Prolonged periods of sitting standing walking and frequent bending
Must be able to lift up to 25 pounds at a time
May be required to assist with center organization supplies materials and light operational tasks

Ascend Autism is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discriminating based on race color creed religion sex physical disability mental disability age marital status sexual orientation citizenship status national or ethnic origin or any other protected status.

Required Experience:

Manager

Ascend Autism GroupWestport CTFull TimeSalary - $55000-$65000 annually plus quarterly bonus opportunities!About Us:Ascend Autism is a family-centric tech-enabled autism therapy company serving children and families across the Northeast. Through a natural and accessible approach to Applied Behavior A...

Center Operations & Daily Execution
1. Support the day-to-day operations of the center to ensure a safe organized clean and professional environment
2. Maintain center organization inventory materials supplies and operational readiness in alignment with client and staff needs
3. Identify facilities maintenance or vendor-related issues and coordinate timely follow-up as needed
4. Help ensure the center remains compliant with applicable company policies procedures and operational standards
5. Assist therapists and center team members with client-related operational needs as appropriate
6. Support special projects center events and other operational initiatives as assigned

Scheduling Attendance & Staffing Coordination
1. Create update and maintain center schedules for behavior therapists in coordination with clinical and operational leadership
2. Coordinate shift coverage schedule changes call-outs and staffing adjustments in a timely and organized manner
3. Maintain strong visibility into staffing needs and proactively communicate scheduling risks or gap
4. Partner with the Center Director and clinical team to support schedule consistency for clients families and employees
5. Monitor attendance tardiness and schedule adherence escalating concerns and participating in follow-up conversations as appropriate
6. Participate in difficult conversations with employees related to attendance reliability schedule consistency professionalism and center expectations
7. Use scheduling systems accurately and consistently to support real-time communication and execution

BT/RBT Hiring Interviewing & Onboarding
1. Conduct second/final round interviews and site visits for BT/RBT candidates who advance beyond the initial screening stage
2. Evaluate candidates for reliability professionalism communication skills schedule fit culture fit and readiness to work with young children with autism
3. Provide hiring recommendations to the Center Director HR and recruiting team based on final-round interviews and site visits
4. Coordinate BT/RBT onboarding and training logistics for the center
5. Partner with HR and recruiting teams to support candidate flow interview scheduling hiring needs and new hire readiness
6. Help ensure new employees are welcomed prepared and supported during the onboarding process
7. Support training coordination and follow-up to ensure employees understand center expectations workflows scheduling requirements and company standards

Family Communication & Customer Service
1. Serve as a professional and responsive point of contact for family communication related to scheduling attendance center logistics and operational questions
2. Build rapport and maintain positive relationships with families through timely clear and solutions-oriented communication
3. Coordinate with clinical leadership to ensure family communication is accurate appropriate and aligned with each clients care team
4. Support family-facing communication during schedule changes staffing updates center events and other operational matters
5. Participate in difficult or sensitive conversations with families when appropriate in partnership with the Center Director and clinical leadership
6. Help ensure families experience Ascend as organized responsive compassionate and professional

Systems Reporting & Administrative Operations
1. Maintain accurate and timely updates in CRM scheduling HR and other operational systems
2. Prepare weekly operational reports for the Center Director and leadership team
3. Track key operational items follow-ups and documentation with a high level of accuracy and accountability
4. Respond to employee family and client inquiries or issues in a timely professional and solutions-oriented manner
5. Support administrative documentation internal communication and operational workflows as needed
6. Use Microsoft Office and other technology platforms to improve organization visibility and execution

Culture Communication & Team Support
1. Promote a positive center culture that supports high morale accountability teamwork and excellent client service
2. Build strong rapport with employees families clients and cross-functional support teams
3. Serve as a reliable point of contact for operational questions scheduling needs and day-to-day center support
4. Communicate clearly and professionally across clinical administrative and leadership teams
5. Model Ascends values and help reinforce expectations related to reliability professionalism attendance communication and center readiness
6. Support a culture of accountability by addressing issues directly professionally and in partnership with leadership

Qualifications:

Bachelors degree preferred ideally in Business Operations Management Healthcare Administration Human Services Education or a related field
Minimum of 3 years of experience in operations management administration customer service healthcare services education childcare or a related leadership role
Experience interviewing onboarding coaching or managing frontline employees preferred
Experience in healthcare services behavioral health childcare education ABA or a related service-based environment preferred
Facilities management or vendor coordination experience preferred
Strong organizational communication and problem-solving skills
Ability to handle sensitive conversations with professionalism discretion and sound judgment
Ability to manage multiple priorities adapt quickly and follow through in a fast-paced environment
Comfortable using technology scheduling systems CRM platforms and productivity tools to support day-to-day execution
Proficient with Microsoft Office Suite including Word Excel PowerPoint and Outlook
Strong attention to detail and ability to maintain accurate records schedules reports and documentation
Collaborative team-oriented and comfortable working closely with clinical HR and operational leadership

Benefits:

Competitive salary with bonus opportunity
Health dental and vision insurance
401(k) match
PTO and paid holidays
Tuition reimbursement
Referral program
Career advancement opportunities for top performers
Supportive and collaborative team culture

Work Environment:

Center-based environment supporting children receiving ABA therapy
Moderate to loud noise level at times
Frequent interaction with employees clients families and clinical team members

Physical Requirements:

Prolonged periods of sitting standing walking and frequent bending
Must be able to lift up to 25 pounds at a time
May be required to assist with center organization supplies materials and light operational tasks

Required Experience:

Manager

Apply Now

About Company

Ascend Autism

Center-based and in-home ABA therapy for children with autism (ages 18 months and older) in New York, Connecticut, and Tennessee. Accepting new enrollments now!

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