Operations Manager

About Us

Hope Center for Behavior Change Inc. is a growing Applied Behavior Analysis (ABA) therapy practice based in West Palm Beach FL dedicated to improving the lives of children and families through evidence-based behavioral health services. We are passionate about our clients our staff and building a strong organized practice. We are looking for a driven experienced Operations Manager to join our leadership team and help take our practice to the next level.

Job Summary

We are seeking a highly organized experienced Operations Manager with a strong background in ABA practice operations. This role is the operational hub of our practice you will work directly alongside the CEO to manage billing insurance scheduling marketing intake staff coordination and much more. The ideal candidate is self-motivated detail-oriented and has direct experience with CentralReach and ABA billing workflows.

Responsibilities

Manage full revenue cycle: billing payment posting ERA processing and denied claims management

Submit and manage insurance authorizations for all active clients

Conduct monthly verification of benefits (VOB) for all clients

Maintain and update CAQH profiles; manage pre-credentialing and provider enrollment tasks

Manage TRICARE audit processes and ensure documentation compliance

Serve as the primary CentralReach platform administrator (scheduling note audits time clock authorizations)

Perform daily clinical note checks for compliance and timely submission

Manage staff schedules and coordinate coverage for floating/support staff

Oversee Google Drive organization and company email management

Answer phones and manage all incoming communications professionally

Manage full intake workflows for new clients and new staff onboarding

Coordinate background checks and new hire documentation

Manage company social media accounts and post regular content

Support networking and community outreach to grow referral sources

Assist with implementation of new programs and service lines

Provide direct administrative and operational support to the CEO

Perform any additional duties as required by the CEO

Requirements

Minimum 2 years of hands-on CentralReach experience (REQUIRED)

Minimum 2 years of experience in an Operations Manager role (REQUIRED)

Experience in ABA billing ERA processing and revenue cycle management

Knowledge of CAQH management insurance credentialing and pre-credentialing

Familiarity with TRICARE billing and audit requirements preferred

Proficient in Google Workspace (Drive Gmail Docs Sheets)

Strong organizational and multitasking skills with ability to manage competing priorities

Excellent written and verbal communication skills

Must maintain strict HIPAA confidentiality standards

Ability to work independently and take initiative

Must pass a background check

Valid Florida Drivers License required

Bachelors degree preferred; relevant experience considered in lieu of degree

Benefits

Competitive salary: $68000 $75000 per year base salary (based on experience) plus quarterly bonuses

401k and Health Insurance Stipend

Collaborative mission-driven work environment

Opportunity for growth within an expanding ABA practice

How to Apply

To apply please submit your resume and a brief cover letter explaining your CentralReach experience and ABA operations background to Applications without relevant ABA or CentralReach experience will not be considered. We look forward to hearing from you!

Hope Center for Behavior Change Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.