Operations Manager – SharePoint and Power Platform Operations Manager

Job Title: Operations Manager SharePoint and Power Platform Operations Manager

Location: Rockville MD

Hybrid:Minimum of 2 Days Onsite (May increase as Client needs may increase)

Clearance: Public Trust

Sponsorship:No sponsorship assistance is available for this position now or in the future.

Employment Type: Full-Time

Job Overview: We are seeking an experienced Operations Manager SharePoint and Power Platform Operations Manager to lead operations administration governance maintenance and support activities for enterprise collaboration and Microsoft Power Platform environments supporting a federal customer. The successful candidate will oversee platform administration operational support service delivery security compliance help desk operations lifecycle management and continuous improvement initiatives across SharePoint Microsoft 365 Azure services and Microsoft Power Platform solutions.

This role serves as a key operational lead responsible for ensuring platform availability performance governance security compliance user support and delivery of high-quality services in a complex enterprise environment.

Key Responsibilities

Enterprise Collaboration Platform Administration & Operations

• Lead daily operations administration governance maintenance monitoring and support of SharePoint On-Premises SharePoint Online Microsoft 365 Azure services and Microsoft Power Platform environments.
• Administer SharePoint Server On-Premises environments including Central Administration PowerShell scripting backup and recovery operations cumulative update (CU) deployment and maintenance and platform health monitoring.
• Administer SharePoint Online tenant environments including site lifecycle management external sharing governance App Catalog administration and SharePoint migrations utilizing SPMT or equivalent migration tools.
• Support administration optimization monitoring and lifecycle management of Microsoft 365 cloud services and related collaboration technologies.

Azure Administration & Integration Support

• Configure administer and maintain Azure API Management and Azure Application Gateway services.
• Manage API policies versioning developer portal documentation monitoring analytics and integration support activities.
• Monitor platform performance availability and operational health while identifying opportunities for service improvements and optimization.

Power Platform Administration & Governance

• Administer Microsoft Power Platform environments through the Power Platform Admin Center.
• Configure and maintain environment strategies across Development Test and Production environments.
• Manage security roles permissions Data Loss Prevention (DLP) policies governance controls and compliance requirements.
• Deploy configure maintain and optimize the Microsoft Power Platform Center of Excellence (CoE) Starter Kit.
• Monitor auditing usage metrics performance analytics and platform adoption.
• Support citizen developer programs governance initiatives solution reviews and shared governance frameworks.

Operations Maintenance & Service Delivery

• Monitor application availability reliability capacity and performance across supported platforms and services.
• Manage software licensing subscriptions service agreements renewals and procurement-related activities.
• Develop maintain and continuously improve Standard Operating Procedures (SOPs) operational documentation knowledge base articles and support materials.
• Support platform lifecycle management activities including upgrades enhancements maintenance and continuous improvement initiatives.
• Analyze operational metrics and service performance data to identify trends and drive operational excellence.

Change Configuration & Lifecycle Management

• Enforce change management and configuration management processes and standards.
• Support release management deployment planning operational readiness reviews and platform governance activities.
• Maintain system inventories configuration documentation operational records and technical documentation repositories.
• Support source control configuration baselines and lifecycle management activities across supported environments.

Security Compliance & Risk Management

• Support Federal security privacy governance FISMA compliance and Authority to Operate (ATO) maintenance activities.
• Conduct vulnerability assessments remediation efforts security reviews and compliance audits.
• Implement monitor and maintain platform-level security controls and access management processes.
• Support POA&M activities audit responses compliance reporting and security documentation requirements.
• Collaborate with security stakeholders to ensure compliance with NIH HHS NIAID and Federal cybersecurity requirements.

Help Desk & Customer Support

• Provide and oversee Tier 1 and Tier 2 customer support services through in-person phone and remote screen-sharing support channels.
• Manage and document incidents service requests and operational issues using ServiceNow or other approved IT Service Management (ITSM) platforms.
• Analyze help desk metrics incident trends service requests and customer feedback to improve service delivery and user experience.
• Coordinate issue resolution efforts across technical teams and stakeholders.

Program Management & Stakeholder Engagement

• Coordinate operational support activities across technical teams contractors government stakeholders and business partners.
• Manage service delivery performance operational metrics risks issues dependencies and escalation activities.
• Develop operational reports dashboards management briefings SOPs and executive-level communications.
• Support program management reporting portfolio reviews risk management activities and operational governance initiatives.
• Drive process improvement service optimization platform adoption and continuous improvement efforts.
• Collaborate with customer stakeholders to ensure successful platform operations user adoption and mission support objectives.

Qualifications

Minimum Qualifications

Required Experience

• Minimum 8 years of professional experience managing enterprise collaboration platforms Microsoft 365 environments Power Platform solutions or related IT operations.
• Demonstrated experience leading technical operations teams supporting enterprise applications and platforms.
• Experience supporting Federal Government IT environments preferred.

Required Certifications (One Required)

Candidates must possess and maintain at least one of the following active Microsoft certifications:

• Microsoft Certified: Power Platform Functional Consultant Associate (PL-200)
• Microsoft Certified: Power Platform Solution Architect Expert (PL-600)
• Microsoft 365 Administrator Expert (MS-102)
• Microsoft Azure Administrator Associate (AZ-104)

Education

• Bachelors degree in Computer Science Information Systems Engineering Business Information Technology or a related field required.

Preferred Qualifications

• Experience supporting NIH HHS or other Federal civilian agencies.
• Experience with ServiceNow.
• Experience supporting Microsoft Teams Power BI Dataverse and Power Automate.
• Familiarity with Agile project delivery methodologies.
• PMP ITIL Security or related certifications.
• Experience supporting enterprise collaboration or low-code/no-code platforms in regulated environments.

Compensation and Benefits

The projected compensation range for this position is $130000 to $170000 annual salary benchmarked in the Washington D.C. metropolitan area. Salary at LCG is determined by various factors including but not limited to role location the combination of education/training knowledge skills competencies certifications and work experience.

LCG offers a competitive comprehensive benefits package which includes health insurance options (medical dental vision) life and disability insurance retirement plan contributions as well as paid leave federal holidays professional development and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position contact our Human Resources department by email at.

Securing Your Data

Beware of fraudulent job offers using LCGs name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from oremails not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information contact us immediately at.

If you believe you are the victim of a scam contact your local law enforcement and report the incident to theU.S. Federal Trade Commission.