Operations Manager, Roll Off Indian Trail, NC

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.

Job Description
Shift start time 5:15am or 8am


I. Job Summary

This role is responsible for Onboarding Developing Coaching Mentoring and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties and Responsibilities


Ensuring new frontline employees have tools instruction and feedback for successful daily duties
Meet with new frontline employees daily to ensure consistent communication and support of onboarding
Provide timely and consistent touchpoints with frontline employees.
Regular review of best practices to enhance daily performance
Focus on understanding and progress of frontline employee career goals
Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
Actively practice and seek feedback on coaching conversations.
Lead by example to ensure safety practices are paramount with each employee and
Teaching and developing an understanding of the WM Way
Conducts Root Cause Investigations for all injuries and incidents ensuring consistent discipline and retraining.
Documents and maintains records required by regulatory agencies such as the Department of Transportation.
Reviews and audits documentation related to route operations daily (e.g. DVIRs driver time and attendance open tickets) following up where appropriate.
Visits customers and customer sites to evaluate and resolve safety issues seeking service alternatives where appropriate.

Additional Qualifications/Responsibilities
III. Qualifications

A. Required Qualifications


Associates Degree (accredited) or in lieu of a degree
High School Diploma (accredited) and two (2) years of relevant work experience.
Must be at least 18 years of age and
Legally eligible to work in the country where the position is located
Drivers License Valid Drivers License Upon Hire

B. Preferred Qualifications


Successful completion of the WM Operations Manager Trainee program


IV. Physical Requirements

Listed below are key points regarding physical demands physical and occupational risks and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers phones copy machines etc.


V. Benefits
At WM each eligible employee receives a competitive total compensation package that includes medical dental vision life insurance and short-term addition we offer a stock purchase plan company matching on a 401(k) and more. Employees also receive paid vacation holidays and personal days. Please note that benefits may vary by site.