Operations Manager (Plumbing Growth)

Legacy Heating & Air proudly serves Elkhart Indiana and the surrounding communities providing dependable home service solutions built on honesty quality workmanship and longterm customer relationships. As Legacy continues to expand its plumbing division across Northern Indiana we are seeking a strong peoplefocused Operations Manager to lead develop and grow a highperforming plumbing team in the Elkhart market.

If youre a handson leader who enjoys coaching technicians building teams and driving operational excellence while maintaining exceptional customer care this role offers the opportunity to make a major impact within a respected local company.

• Recruit hire train and develop plumbers and plumbing technicians to support department growth
• Manage daytoday plumbing operations with a focus on efficiency quality workmanship and customer satisfaction
• Partner with dispatch to optimize scheduling and technician productivity
• Establish clear daily expectations and motivate the team through consistent visible leadership
• Implement performance standards accountability systems and ongoing coaching
• Ensure exceptional service across plumbing diagnostics repairs installations and water heater replacements
• Uphold Legacy Heating & Airs values service standards and customereducation culture
• Track performance metrics and continuously improve departmental results

• Proven experience leading a plumbing team or managing a plumbing department is preferred; however we welcome strong leaders with demonstrated success in operational or field service leadership roles
• A track record of developing technicians and building strong engaged teams
• Inspirational leadership style with excellent communication and coaching skills
• A customerfocused mindset with high standards for professionalism and craftsmanship
• Ability to manage multiple priorities in a fastpaced service environment
• Proficiency with Microsoft Office; ServiceTitan experience is a plus
• Knowledge of Indiana plumbing codes and regulations preferred

• Competitive compensation with total projected earnings of $95000$120000 (salary bonus)
• Company vehicle and covered business travel expenses
• Health Dental and Vision insurance options
• 401(k) retirement plan
• Paid life insurance
• Ongoing technical and leadership development
• Clear career growth opportunities within a stable growing organization
• A supportive familyoriented workplace rooted in integrity and trust

Legacy Heating & Air is an Equal Opportunity Employer.