Operations Manager

• Meet productivity quality service revenue and profit goals.
• Set clear priorities assign work and follow through to timely completion.
• Maintain a visible presence in production operations and engage with employees across shifts.
• Build a skilled engaged and accountable team through coaching and regular feedback.
• Resolve operational issues promptly and fairly and improve processes to reduce errors.
• Maintain safe clean and orderly operations that meet company and facility standards.
• Keep leadership informed of performance risks issues and resource needs.

Operations and customer service

• Set the facilitys operating schedule and job priorities based on customer needs available capacity and delivery commitments.
• Coordinate with Sales customers and Operations Supervisors on scheduling quotations special orders and product delivery.
• Resolve customer complaints when possible; escalate unresolved issues to the Sales Manager or Area Manager.
• Monitor workflow and address delays staffing needs and operational issues promptly.
• Provide regular activity reports and forecasts to leadership.

Employee leadership and communication

• Maintain a regular visible presence in production operations including appropriate engagement with day- and night-shift employees.
• Communicate expectations assignments priorities and deadlines clearly.
• Follow up on assigned work to confirm completion and promptly communicate delays or barriers.
• Structure staff develop evaluate and motivate the organization to support operational objectives.
• Coach employees provide regular feedback and address workplace concerns fairly.
• Promote a safe respectful and collaborative workplace.

Facility equipment and safety

• Conduct facility walkthroughs ensuring all HSE standards are being adhered too and address maintenance and housekeeping issues.
• Monitor facility equipment schedule long-term maintenance and coordinate required equipment updates with Engineering.
• Ensure compliance with Corporate and Division policies safety requirements and applicable DOT regulations.

Program and documentation compliance

• Ensure the Tuboscope SSE program is carried out properly including completing and updating SSE documentation throughout the program; ensure required NHO activities are conducted.
• Ensure required records and program documentation are accurate current and completed within applicable timeframes.

Financial and administrative controls

• Monitor revenue and expenses consistently and maintain the constant knowledge of the operations financial information.
• Maintain the monthly revenue tracking log including accurate customer-specific pricing.
• Develop recommend implement and monitor annual budgets to support profitable growth and return on investment.
• Adhere to company Finance and Human Resources policies.

• Experience leading a team or coordinating operational work.
• Relevant industry experience or education preferred.
• Strong communication organization and problem-solving skills.
• Ability to set priorities manage competing demands and follow assignments through to completion.
• Ability to monitor operational and financial information and maintain accurate records.
• Confidence providing feedback coaching employees and handling workplace concerns.