Operations Manager

The Role:

The Operations Manager leads day-to-day execution for a branch office or defined local market delivering non-clinical care services to individuals with intellectual and developmental disabilities. Reporting to the Associate Director Operations this hybrid role ensures reliable service delivery staffing readiness customer responsiveness and operational discipline within a $50M business unit.

This position supervises frontline branch operations staff and partners with recruiting onboarding intake sales and internal support teams to resolve local issues maintain service continuity and support timely starts of care. Regular in-office presence and up to 25% travel are required.

Primary Responsibilities

• Lead daily branch operations including service workflows office routines team huddles readiness reviews and follow-up processes.
• Oversee staffing coordination and scheduling readiness ensuring caregivers complete required pre-start steps and coverage needs are addressed promptly.
• Manage branch-level referral-to-start execution by tracking referral aging pending start barriers handoffs and action items.
• Resolve caregiver family and service escalations while ensuring timely communication accurate documentation and consistent follow-through.
• Directly supervise and coach frontline operations staff setting priorities monitoring productivity reinforcing training and addressing performance concerns.
• Maintain visibility into service continuity risks open tasks documentation requirements and operational issues escalating concerns as needed.
• Foster an accountable responsive and execution-focused branch culture aligned with established operational standards.

This is a hybrid position coming into the Oxnard office 3x per week.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table:

Qualifications

• 3 years of operations staffing scheduling customer service or care-delivery leadership experience required; 5 years preferred.
• Bachelors degree in Business Administration Healthcare Administration Human Services or a related field required; bachelors degree from a Top 25 undergraduate program preferred.
• Experience supervising frontline staff and driving consistent execution in a fast-paced service-oriented environment required.
• Experience leading day-to-day operations for a single site branch or local market strongly preferred.
• Home care healthcare services staffing patient services disability services or similarly regulated service environment experience preferred; working knowledge of Microsoft Office required with CRM scheduling or workflow system experience preferred.

Skills

• Branch operations and service-delivery execution
• Staffing coordination and scheduling readiness
• Customer service and escalation management
• Frontline team supervision coaching and accountability
• Strong prioritization problem-solving communication and time-management skills