Operations Manager
Job Location:
New Orleans, LA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
F&B Operations Manager The Whit
JobDescription
At The Whit weare looking to meet innovative and hospitality minded people to join our team. Ifyou are a beverage and food enthusiast that appreciates the fast pace of thehospitality industry and a desire for cultivating relationships we want tohear from you! Our luxury Hotel &Salon is looking for an experienced and hospitality-minded F&B OperationsManager to join our team. You will needto be knowledgeable food-centric and passionate about cocktails. The ability to manage the floor mentor andeducate fellow team members while interacting with guests by touching tablesresolving issues presenting suggesting and educating them about food cocktailsand wine is a must. If this is yousubmit your resume today!
GeneralResponsibilities
Orchestratesthe F&B Service Experience
Proactive Hospitality (Table Touches)
Guest RelationshipManagement
Inventory Management (Waste/ COS)
Performance Management
Labor Management / Productivity
Logistics Oversight
Brand Ambassador
Communications
Operations Execution
Communications and Guest RelationshipManagement
The F&B OperationsManager must have excellent customer relationship management and communicationskills be polished and articulate and use their skills to manage guestrelationships. They are an active Brand Ambassador on the floor and pursueopportunities to increase visitation and build relationships with all guests. The F&B Operations Manager providesaccurate and timely information to patrons employees leadership and vendorsand continuously focuses on improving customer satisfaction to drive loyaltyand deliver a positive guest experience.
Planning and Operations
The F&B Operations Manageris responsible for all elements of daily planning and execution includingidentifying shift logistics and staff assignments. They coordinate logisticswith HOH Operations proactively communicate information and set clearexpectations for delivery to the service team before and during the shift. The F&B Operations Manager also must workwell under pressure be able to manage multiple activities simultaneously andre-prioritize efforts when plans change or the need arises.
Hospitality and GuestJourney
The F&B Operations Manager is the Orchestrator of the ServiceExperience and is responsible for the consistent execution of The Whit GuestJourney. They are subject matter experts of the service priorities of the GuestJourney and are keenly aware if each Whit Team member is successfully executingit for all guests during the shift. Theymake certain that all staff members are aware of their individualresponsibilities throughout the shift and consistently teach communicate andlead in the moment to guarantee a memorable experience for each guest. The F&B Operations Manager ensures that noguest leaves The Whit dissatisfied without attempting to recover and deliver lastinghospitality.
Staff Management& Scheduling
The F&B OperationsManager must lead the day-to-day performance of the service team includingservers bartenders hosts support staff and other front-of-house personnel. Theywill develop and manage schedules based on business levels and forecasteddemand ensuring appropriate staffing levels while controlling labor costs. Theywill participate in recruitment hiring onboarding training coaching andperformance management.
Financials
The F&B Operations Manager successfully manages cost of sales and labor throughout the shiftby monitoring and reporting waste and ensuring productivity. They seek to understand food liquor wineand beverage consumption via product sales reports in TOAST to maintain parsfor all purchases and requisitions as F&B Operations Manager also confirms employees are clockedin/out as scheduled (or needed) in Harri and assists in overseeing the leadseffectively and accurately complete their assigned tasks that ensure a successfulbusiness performance.
Administration
TheF&B Operations Manager is responsible for facility appearanceorganizationand management of all tools systems and processes. They are trained and execute all end-of-dayresponsibilities and effectively manage multiple projects meet deadlines andwork well under pressure and within budget consistently and efficiently.
Qualifications
- Must have 5 yearsof lounge & restaurant management experience in a fine dining or polishedoperation
- Strong knowledgeof cocktails and wine needed
- Must beoperations-driven passionate about food and beverage hands-on and guestfocused
Compensation & Benefits
Required Experience:
Manager
About Company
Brechtel Hospitality is made up of brilliant and ambitious individuals looking to be the best in their field! As a company, we strive to be the finest and most innovative in the hospitality industry.
