Operations Manager (Monday Friday)(600AM 500PM)

At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.

Operations Manager

The Operations Manager will oversee the day-to-day operations of the 3PL business including warehousing transportation order fulfillment and inventory management. This may require and develop into multiple site responsibility on a regional level. Requires excellent communication skills and the ability to independently evaluate and problem solve during the course of the day.

Reports directly to the Operations Director.

Key Duties and Responsibilities:

• Leadership & Team Management: Strong ability to lead motivate and develop large teams including operations managers warehouse staff drivers and customer service teams.
• Operational Management: Command day-to-day operationsinventory control order fulfillment logisticsensuring nothing falls through the cracks.
• Data Analysis & Reporting: Ability to analyze key performance metrics provide insights and drive improvements based on data.
• Process Improvement: Familiarity with process improvement methodologies like Lean Six Sigma or Kaizen to optimize workflows and reduce inefficiencies.
• Risk Management: Knowledge of managing operational risks compliance and safety regulations especially in transport and warehousing.
• Financial oversight: Manage P&L for the operations unit ensuring profitability while meeting client expectations.

Minimum Requirements:

• Minimum of 5-10 years in warehouse or logistics leadership with specific experience in warehouse fulfillment or e-commerce management involving onsite ordering picking packing and shipping with at least 5 years in a managerial or leadership role.
• Proven track record of leading teams managing complex operations and meeting key performance indicators (KPIs) in a logistics or supply chain environment.
• Experience in customer relationship management including managing client expectations and satisfaction.
• Financial Acumen Experience in financial oversight including budgeting P&L responsibility and cost management.
• Proficient in using Warehouse Management Systems (WMS).
• Strong skills in resolving conflicts and managing team dynamics.
• Ability to work in an environment with frequently changing temperatures.
• Capable of lifting at least 40 lbs; weight may vary based on facility requirements. Frequent walking carrying reaching standing and stooping.
• Willingness to work flexible hours including weekends as needed.
• Comfortable working in environments with varying noise levels including loud conditions.

Preferred

• Bachelors/Masters Degree
• Certified Supply Chain Professional (CSCP) or Certified in Logistics Transportation and Distribution (CLTD) from APICS.
  Lean Six Sigma (Green Belt Black Belt).
• Project Management Professional (PMP).
• Certified Professional in Supply Management (CPSM).
  Transportation and Logistics Certifications

Hands-on experience in supply chain management inventory control and order fulfillment at scale.

Strong leadership problem-solving and decision-making skillsbecause this role demands action not just strategy. A cool head in a fast-paced ever-evolving environmentadapting to growth challenges and opportunities with agility.

This role requires a balance of strategic thinking leadership operational expertise and financial acumen to ensure the successful and profitable delivery of 3PL services.

Please note that an employees starting salary may vary based on a variety of factors. WhereState Municipal Provincial Territorial or other legal minimum wages exceed the federal minimum wage employees are entitled to the higher rate.